The Village Pharmacy

Visited the Chanel counter today to purchase a lipstick. The Chanel representative Stephanie was friendly, professional and very knowledgeable. She remembered me from an earlier call I had made and went out of her way to help me find a suitable colour. I was very impressed with the lovely Chanel displays. My item was wrapped so beautifully and as it was a birthday present for myself it was pretty special. An excellent experience.

I had an exceptional experience at the Clinique counter on Friday afternoon May 19. I was after some foundation for an event and was provided wonderful and kind service by a lady whom I have been assisted by several times previously. She has always been extremely professional and has provided me superior guidance on skin care and makeup products that I have used for a number of years now.In particular, thank you for making my day that bit easier !!

Fantastic beauty services performed by Roupal every time! I absolutely loved my massage. Highly recommend.Also the staff are all super friendly and helpful at The Village Pharmacy.

I usually enjoy doing my usual Friday shopping here in Burnside Village in general but not today.This staff at the pharmacy counter just need to listen to customer more and not just be in super hurry to serve. It was not even busy then. I had a simple instruction but I feel she did not understand because she was putting words into my mouth instead. Been here 22 years, I been speaking in English since I was in pre school. Did not even say any apology when I re explained what I was trying to say. Annoying!

Never had a positive experience here when using the parcel point drop-off service. The lady appeared resentful every time. Finally I see that they are no longer a parcel point drop off location so I guess they realised they don't want to do it. We now find it much easier to do Amazon returns at the Australia Post store where the staff are very friendly and welcoming.

Disappointing customer service. The staff here are hit and miss, some nice and some very unfriendly. I was coming here anyway because it is convenient. No more.Here’s just one recent example. I asked a staff member when was the best time to come on Sunday to get my 5 y.o. son his flu shot. They suggested arriving right at 11am (when they first open) to avoid a long wait. So I dutifully turn up at 11am on Sunday, my son in tow. All the staff are shocked/irritated to see me, tell me they’ve only just opened the store, and there’s no way they can do a flu shot until at least 12pm. Needless to say, we didn’t bother to wait around.This is just one simple example but it’s irritating and inconvenient. Wherever possible, I now avoid visiting this pharmacy.

I came here in just asked about a clinique product I recently bought regarding dark circle eye corrector, I simply asked on average how long it takes to see results. The lady who served me abruptly said you can’t expect to stay up late and see results. Excuse me, that was so insulting and assumed immediately what kind of person I was. I was very upset and hurt and abruptly made my exit. I asked a simple question and made me feel stupid.

They sold me expired medication, I purchased my medication on the 14/11/2022 and the medication was expired on the 22/11/2022 when I questioning the pharmacist he told me you technically you purchased the product before expired. I was shocked by his response they even didn’t admit they have a made a terrible mistake almost cost me my lifeVery disappointed obviously the staff at burnside village pharmacy they don’t care about human life is worth nothingSuch a horrific mistake almost caused me my lifePeople need to check the expired dates on the medication before leaving the premises

I’ve been coming here for a while and used to love the brilliant service provided by staff who have been there for ages, Neve, Jennifer and Rania to name a few. These people put their heart and soul into the pharmacy and the service they provide to their customers.Recently I am very very disappointed with the new staff members that have come on. The staff on seem stretched thin and do not have the freedom to do their best work. The stock this pharmacy have on hand is embarrassing, I cannot get my scripts filled which are some of the most common medications. This place is going downhill fast and it seems like management have no idea what is going on or how to resolve the issues.