Maroubra Medical & Dental Centre

I am really disappointed in the receptionists there. I went to pick up a script as I was asked to go in there at 1pm. Even spoke twice on the phone with the lady receptionist and they confirmed it would be ready. I went there at 3pm so even later than expected and they did not even know who I was. They asked for me to come back the next day. I explained I was disappointed and upset that this mistake had happened it's quite silly and can easily be fixed. They explained to me we are not accountable for this mistake and did not seem to care much. No empathy what so ever.

Literally the worst place. Staff care rude. Unwilling to help a sick 15 year old child who is a patient of the practice, feeling really unwell (but not sick enough for the hospital) on a Sunday when everything else is closed. Literally told ‘too bad I can’t help you’.So I have a child who is vomiting from a fever and needs antibiotics on a Sunday.Honestly I’m appalled. This place is the lowest of low

Wish I could give zero stars!No empathy or compassion at this place. You are just a number with a $ in front. They like to make things very difficult for you and the receptionist I dealt with should try find a different line of work that will make her a nicer/better person.I will absolutely NOT be going back! I recommend finding another practice, as there are several others in Maroubra!

The receptionist I dealt with today was so RUDE, she had no interpersonal skills and in my opinion definitely should not be working with the public. She should probably go look for a different line of work! If I had the option I would of choose zero stars.

Shame on the incompetent management for allowing such a despicable receptionist to be the first point of contact for patients. Real shame given how brilliant the medical staff are.Receptionist is completely unprofessional and provided incorrect information resulting in a patient being unable to receive advised care. Management are aware of this individuals incompetence. It’s entirely bewildering how this individual remains in employment. Particularly when intended to be dealing with often vulnerable people. In summary - this is shameful.

Absolute joke. Receptionist unbelievably rude. Left waiting while she was on the phone, then someone else had been waiting for a while, so had to see them. When finally got to speak to her, was not happy, she claimed she felt that she was about to be attacked. I said should I cancel the appointment and you can tell the doctor it was because of you, she said yes. Manager apparently just believes anything, the receptionist told her I was rude. All that was said was when she asked if I had been there before, I said: Shouldn't you have a record of that?"That is enough for this person to be allowed to try to cover her laziness and incompetence. The management is pathetic."

I took my son there today and waited 40min for a doctor that wasn’t even there. When we finally complained about the wait we were told they couldn’t find our doctor. To top it off, they arranged for a different doctor to see us and after waiting an additional 30min the doctor didn’t want to see us because our consult required paperwork. I had to convince the doctor to see us and whilst doing it the receptionist was rude, unprofessional and doesn’t understand the concept of patient confidentiality. We made a complaint to the manager there. Stay away from this practice. The staff is rude, unprofessional, has an attitude even when spoken to politely. Go elsewhere.

From the second you walk in there, it's just a horrible atmosphere. Three members of staff sitting behind a desk that fully ignored us for about a minute while standing around chatting amongst themselves. No smiles, no proper greeting from staff that clearly hate their jobs. Miserable doctor. The place is devoid of warmth, empathy or decent customer service. I hope I never have to return. A hideous experience.