Tentworld

Tentworld's customer service is absolutely top-notch. I purchased a stretcher tent online that had some small rips in the mesh. After a couple of emails with the central office, I was able to swap it out at the Ferntree Gully store, no problems. I even ended up buying a compact gazebo shelter while I was there because they were so helpful in-store. They had to help me cart my haul to the car!

Good stock range, great service and friendly. Actually gave time frame of when products ordered would be available for pick up. the stock is high quality

Great range but absolutely no service. The kids working there just stood behind the counter chatted and joked with each other. The store was busy but no one was being helped.THIS IS A BAD LOOK. you are meant to be in the industry to help people experience the outdoors and provide service and advice NOT SING TO EACH OTHER AND PLAY GAMES. I will never purchase anything from tentworld after witnessing such a disregard for customers and the role they are hired to fill.

I purchased some Luci colour solar lights online. They arrived within the week, and were packaged beautifully.I am so happy with the range of colours, and they look great outside!

Quick delivery, staff are super friendly & helpful, tentworld have everything you need for your camping trips.

This is a large store where the.staff went out of their way to help. Large range of gear.I was looking for a tent. At times I feel with tents you have only two markets. You can pay exorbitant prices for hiking tents from boutique shops or extremely cheap prices at the mass stores.It would be good if there was a middle ground. Good quality tents at reasonable prices. Ill continue my search.

The Zempire Mantis folding table I ordered arrived very quickly. It was good quality with everything as described. This is the second time I've found items at Ferntree Gully Tentworld that I haven't been able to find anywhere else. Last time they kindly put the items aside until I could pick them up, but I decided to get things delivered this time. All very easy.

Great team of people who seem to have good knowledge of camping. Anything they don't know they do their best to find out for you. Store is stocked well with lots of the bulky items on display.

Rang to check stock levels on an item. The young assistant took the time to check and set aside my item. He served me when I arrive. Lovely young man. Great service. Rare to find these days

Incompetent staff failing to let me know there were no refunds on any item. I bought a set of $250 MaxTrax for a mate’s birthday, unfortunately his dad beat me to giving him a set. I came back less than a week later after purchase to refund them, and to my surprise the staff appeared to know that there were no refunds but failed to let me know before spending $250. After waiting for the manager for almost half an hour the ASSISTANCT manager Terone said that there’s a sign out the front (but none at the counter where you’re buying the items). Also mentioned customers only have 2 days to change their mind and only receive store credit, and he explained how it was lenient of him to offer store credit 5 days after I purchased.In the photo, on the right is where you’ll find the yellow sign with the companies policy to refuse you a refund amongst all the other clutter of advertising.Reply to Tentworlds comment:Your “change of mind refund policy” is that there is no refunds, of course I’m not happy, I ended up with $250 paperweights. You “trying” your best, is giving customers 2 days to return there items when the industry standard is 28+ days to get a REFUND.