Better Pet Vets Northern Beaches

Used to only speak highly of this clinic but definitely have changed my mind after today. Too long of a story to put it all here, but in a nutshell, I felt as if I was spoken to in a very demeaning way by one of the female vets about my dog (who is an abused rescue who I’ve practically rehabilitated mind you.) She was insinuating she was going to be aggressive and kept saying to me “she’s extremely nervous” which fair enough, but I KNOW my dog, and I know 110% that if she was that “nervous” she wouldn’t have been pulling on the lead to get into the consult room, and would have been hiding under tables or behind me.. Regardless, I agreed for them to take her out the back without me (as they requested) where they gave her a needle I never asked for and was never asked about, which ended up costing me almost $150 extra.Never once informed me of any other/extra cost or even asked about these things. I was also quoted wrong, VERY WRONG, when I called and and booked the appointment (that’s okay, always cater for more just incase) but surely it’s not seen as okay to do all these extra things and not inform or ASK the owner if they can afford it, and more importantly if this is okay. It’s wrong. Felt as if nothing was really explained to me properly either (if it was we wouldn’t be in this situation at ALL)I just felt like I was treated as if I were stupid... not very nice vibes at all, and left feeling very anxious and wanting to cry. Overall really unhappy and will be going to a different vet from now on unfortunately.

Exceptional service, great staff. Felt comfortable bringing our two 10 week old puppies in for their vaccines

Had made an appointment over the phone quoted $252 for the services. Went in for my appointment at the northern beaches clinic, I was charged $350. That seemed like ALOT, so I drove home checked my quote & called up just to ask where the extra $100 went. Was told I was charged the wrong fee & to come in to collect a refund. Drove 20mins back into the clinic to be given $90. I asked about the other $8 ($350 - 252 = $98) The lady told me that she’s already changed it in the system & that I was only missing out on $3. Clearly I missed out on $8. I understand mistakes happen but to not refund me the full amount when I returned felt was really rude. Especially because I was understating & kind about it. I won’t be coming back.

Extremely helpful advice and gave my cat his tablets (no charge) when I couldn't get them down his neck. Highly recommend.

Always been kind and compassionate, great patient handling when the cats are trying to hide, explains multiple options available in the steps of the 'plan of action' for the pets care. Bed side manner is fantastic, even at the worst times when putting a loved pet to sleep.

Highly recommend, they take wonderful care of my animals and they love going there just from the amount of attention they get. They have your animals best interest at heart and will work with you to get them better asap.

I only used the clinic a few times for my dog. It just didn't suit me ethically in regards to the suggested health/recommendations given relating to my dog, so went to another vet. No other major issues but that was just a big one for me. The initial vet that I saw was otherwise good and provided my dog lots of treats which improved it's enjoyment of the first visit (can't remember name of vet seen). Clinic would probably suit people focused on competitive breeding. Vaccination costs are slightly above average compared to all other Mackay vets (approximately 3rd most expensive depending on what you were getting).