Petstock Altona North

Had the pleasure of spending some quality time with store manager Caddie today. Firm but fair as always!Also had lots of help by the always lovely floor staff, those legends deserve a pay rise....and an AIr Conditioning Unit!!!!!

Absolutely fantastic :)Attended puppy school with my puppy Ruby and it was very informative :)Then she had a good deep clean bath :) thanks again

What an awesome store with awesome stuff. I walked in and was greeted instantly and as I was heading to the cat section one of the other staff members offered assistance. Great experience and highly recommend visiting this very large store which has everything for your loving pets needs. Also it was cool that a cat was roaming store and super friendly too

It was okay, clean, it did take a while to be served by the vet receptionist and unfortunately they didn't have any tapeworm medication available due to it being on order. But the staff were friendly enough.I did overhear someone being charged over $1000 for something prior to being let in the back. Feel bad for the bloke.

The end of life care given to my 22.5 year old cat was extraordinary. The team showed compassion and empathy at such a difficult time for our family as we said goodbye to our gorgeous Taylor.

Did level 1 puppy school here, amazing class and instructors. Worth!

Always ready to help out with a smile. Make us feel comfortable as customers. Thank you for all the wonderful staff

- Booked in for vaccination: 17/5 cat was said it was a little bit warmer than normal, and vet stated that since I already gave her vaccination which we have a certificate for so she can book in a booster vaccination for our next visit. We agreed with it and book an appointment. And we got charged $92 for that consultation.- 19/5 We missed this appointment due to circumstances out of out control which we told them and they still charged us $100.- 30/5: we attended the appointment, we paid the cost when vet assistant gave us the vaccination certificate and she told us to come back for a booster in a month time. We then asked why does she need another vaccination shot because we were quoted verbally and charged for a complete vaccination included certificate? She then replied that because we didn’t give her a vaccination as a kitten she then need her vaccination again when her statement was different to the original vet statement we then asked to speak to the vet, we were then told the vet is unavailable to speak to us. We just paid $700 for a desex and vaccination and we could not even get a conversation from the vet on why the original price was different. And it is important to add that the service and attitude that the vet assistant was giving was unacceptable. We were charged $12 for a colar slash cone of which the vet said they were unable to put on the cat, they gave us the cone and we are to attach the cone ourselves and it has to remain on cat for 14 days. We then asked her how we’re going to (not being trained or qualified) attach the cone and keep it there when she could not demonstrate how we are to do it. And when we question this she said our cat was being aggressive with her. And when we went to pick up our frightened scared and “aggressive” cat, she was definitely not this aggressive cat that we were being told off.

In there for close to 20 minutes standing looking. at the fish, looking at the empty fish tanks, looking at the fish again. Then looked at the dog coats, wandered around the fish tank products. Back to looking at the fish and dog coats. Not once was I approached by staff. I will try again post Easter maybe the usual staff are back from holidays by then? Nothing bought this visit