Sorell Family Practice

I was severely ill with flue like symptoms some 7 weeks ago. I rang the clinic and asked was it possible to make a Telehealth appointment because I was so ill and it was so very obvious in my speech, nose and coughing that I had caught a nasty secondary infection. The practice also treated my family who were also severely ill. The nice receptionist said yes I was definitely eligible as I had had been there before and they had my history.She booked in the consult. I had also just completed lymphoma infusions also at RHH.Dr TOM ROACH rang me, told me he could not consult without seeing me. I advised I had previously had pneumonia and doctors told me I need to act quickly by treating future infections with antibiotics.He refused to even listen, I was too sick to drive, I had no way of getting into consulting rooms.DR TOM ROACH told me “get a taxi or get an Uber….!!!!!!I said BUT “Public health orders states stay at home if sick or unwell or have flu like symptoms !”Dr TOM ROACH said “well I can’t help you unless you come into rooms for a consult”A different receptionist (the rude one) rang me back at 5pm. (I was bedridden)I asked was she ringing to see if I was ok?NO……she was ringing to charge me $88.00 INVOICE for Dr TOM ROACH to phone me and tell me he would not consult over the phone……. That I could pay by credit card over the phone.I have never been so angry to pay a bill as I was with this one…..I hope he chokes on it. I really wanted to report him to the medical board of Australia.I am still trying to recover from this illness which took such a severe hold on my immunosuppressed system…. I am under the care of a doctor from another suburb and I have had X-rays, cat scans and am still fighting this infection with very strong antibiotics (my third lot).DR TOM ROACH lacks bedside manner, he has no empathy and is a very rude man.I would NOT recommend this rude man to anyone.The remaining staff (apart from the rude receptionist who thinks she’s a doctor and above the public) are very nice and it’s such a shame that one or two persons can bring down the good name of this clinic when the majority are very caring.

Book keeping training is needed drastically here. Rude receptionists, Musa doesn't bother with silly things like answer emails about accounts before they become overdue. Can't wait to get away from the total lack of regard for sick patients. Worst medical centre my family have been too, worse than the Royal. Better wait times at the Royal too! With receptionists this stupid, no wonder they miss phone appointments, then bill Medicare $77 for it. Medicare Scam.

Needed to have a full body skin check at the Skin Cancer clinic. From the moment I rang to make an appointment till I was paying & leaving everyone was very helpful & courteous. All staff were very friendly & informative making me feel relaxed & well looked after. Would definitely recommend Sorell Family Practice to anyone, regards Jennifer

Absolutely appalling staff, no urge to help customers and speak very rudely to clients/customers. The staff have no respect and are quite rude when coming to clients and speak to other staff disrespectfully. Witnessed multiple staff speaking to other staff in such a disrespectful and disgusting manner. Would not recommend sorell family practice unless you want to witness a zoo. staff speaking to other staff in a downgrading way and disrespectful way. Very Unprofessional

Reception staff are very rude. Not what you want to deal with when you're ill. End up hanging up on them as they lack social skills.

I have been attending Sorell Family Practice since 2017 As I am now moving toward mid-70s, I am conscious that things which would not have bothered me before need to be identified and action taken.The doctor who usually looks after me is Tom Roach. I have found Dr Roach to be very thorough in his questioning and analysis of my condition. He records my concerns and follows up any query with the appropriate specialist. He is a very good doctor and I look forward to seeing him in the future.

Went about a male issue and felt like I was a joke. Rude staff, arrogant nurse. Never again. Without patients, there's no practice.

Avoid at all costs. Hard to get appointments with your Dr. receptionists yapping about what happened on the weekend. Not bothered about the 2 lines of patients. Think I'll just go to after hours elsewhere.

They refuse new patients.How utterly ridiculous.What a backwater .it is only 30 minutes from Hobart yet they refuse new patients .

Customer service horrible. Literally hung up the phone on me after I was asking to explain how the doctor system works in Tasmania. Extremely rude and unprofessional customer service.