HBI Australia

Re Roofing Australia has been working with HBI Australia for a number of years and we have always found their service to be exceptional. HBI Australia are professional and organised to work with and their team are friendly and responsive to their clients.Re Roofing Australia highly recommends HBI Australia.

I have been in the building industry for 38 years & Micheal Millis is one of the most professional & efficient managers I have dealt with. A true credit to HBI.

Matthew Preston did an appraisal of the building repairs needed on our home after storm damage. He was very friendly, helpful, kind and professional, and hopefully he will be the one that comes back and does the repairs! I can't recommend him highly enough.

Very soon after I lodged my claim, HBI sent someone out to make my house safe. That was done that day and water no longer entered the living room. Not long after Julie from HBI made phone contact. She was professional and easy to talk to. Their were a number of hiccups with tradesmen not turning up but that had nothing to do with HBI. Julie organised replacement tradies straight after and all their work was of a high standard. In some cases the end result was that the repairs were better than what it was like before the hail. I'd like to make special mention of my HBI phone contact Julie. We spoke dozens of times so that she could keep me up to date with every aspect of our claim. I always felt that everything was under control. HBI should be very happy to have her as an employee.

Thanks HBI for sending Jeff Clarke out to inspect the repair work that was carried out by another company. Jeff explained what the likely problem was but also wanted to rule out there wasn't any issue with our roof and organised for the roof to also be inspected. I only wish you guys did the original repair work. If in the future we need to claim on insurance I will be requesting HBI, so easy to deal with, extremely thorough and very professional and prompt.

Jeff Clarke was sent out to our property after we were not happy with the assessor sent out prior. Jeff asked many questions and was very thorough upon his inspection. He really pushed things along for our claim. His politeness and the quality he puts into his assessments I would request Jeff to come back in the future if required.

Excellent service from HBI Australia in regard to repair of damage to my house filling the October 2022 Hail Storm . The initial claim was dealt with swiftly and inspections were quickly carried out. I was very happy with the assessors and the way they treated my claim application. I could not fault any of the trades involved in carrying out repair work. All were efficient and cooperative in fitting their schedules in with mine. Many of the tradies went beyond what I expected them to do so they produced a high quality repair job. When spare parts could not be obtained, the whole item was replaced or a whole area repainted.Both NRMA and HBI kept in constant contact with me to ensure I was fully informed and happy with each repair task. Thank you HBI and all the tradesmen for an excellent job in repairing the hail damage in a very efficient and professional manner.

It was so amazing to work with Ashley and then later Marty as they were so organised, precise and always kept us informed on progress of claim. Highly recommend HBI as partner with NRMA Claims Department.All builders, roofers, Solar businesses both roof and hot water systems very professional and considerate.Minor problem with matching paint, however we provided our small amount that did assist. Understand totally what matching paint is like. He discussed it with my husband and very apologetic..Unfortunately when roof was replaced the Foxtel dish was removed and returned however didn't line up with satellite dish so had Foxtel Technician come and set up. Ashley has approved payment for this call out.

The worst company I've had to deal with EVER. Started in 2018 when they were assigned to rebuild our house, with floors and a new bathroom. They completely stuffed it up, was nothing like the scope suggested. After complaining to the Insurance company, they dumped HBI and paid us out to completely rebuild HBI's rebuild bathroom. Now, we have had issues with the flooring they have laid. After they came back and did a report re our house, they have told the insurance company that we have a granny flat and are surrounded by 2 canals!". This is totally false

I received a call from HBI the same day that I called my insurance company regarding the insurance claim and an appointment was set up for 2 days later on a Friday, for an assessor to come and look at the damage. The assessor, Jeff, arrived on time and was a very nice young man and he explained the whole process to me. I received an email from him on the Monday stating that he had submitted the Assessment Report & Scope of Works to my insurer. I am extremely happy with the service I received.