Supagas Newcastle

Absolutely pathetic service,Every day is a new excuse for our delivery,Happy to take your money quickly.But not happy to deliver on time2 weeks now and I have two kids having freezing cold showers because they can't be bothered!

Seriously ordered gas on Wednesday 21/10/22 told me Wednesday 27/10/22 be delivered this is getting beyond the joke . my neighbours just opened account with supagas and got theirs delivered Friday we are 10 meters from their door but no we couldn't get gas . Today seen supagas drive strait passed in the truck but no delivery wow hard job to call passed . Try to ring Thornton branch no one answers the phone yep done with supagas totally . Not only me having the problem either had 3 bottles so wouldnt run out but no took 3rd one away grrrrrr .

Absolute legends helped us when we needed very last minute couldn’t recommend anyone else the Thornton team are great also a big thanks to Dylan !!!

Being a first time user of LPG gas, I signed up with Elgas as they were recommended to me. The list of errors that then ensued are too long to list here, but after my first month with Elgas, I was about to run out of gas with no confirmed date of resupply available. I googled LPG suppliers and came across a Canstar comparison that rated Supagas number one (over Elgas, Origin and Kleenheat). So I rang the office and spoke to Debra and she made the whole process of switching over quick and easy. She rushed my order through so I could get included in the next day's deliveries. Dale arrived bright and early the next morning with my new gas bottles and even took the old Elgas bottle away. The difference in the service offering between the two companies has been like chalk and cheese. As an added bonus, Canstar also rated Supagas the cheapest over their competitors. I could not be happier with switching suppliers and can highly recommend Supagas to anyone either considering a new supplier, or switching suppliers. Definitely a five star review!

I Rang Supagas to get a quote and spoke to Lyn who was super helpful, she made the transition for my previous supplier so easy and took care of everything for me including saving me lots of money. I also have to thank Martin who delivered my new gas bottles, he was very helpful, polite and friendly. I was dreading changing suppliers but Lyn and Martin were both great, thank you.

Watched an elderly lady struggle to get out of her car at Glendale today beacuse the disabled park was taken up by Supagas truck.There where plenty of parks in the main carpark . Just lazy and inconsiderate

Rang super gas to organise a delivery 2 days later we had gas delivered very efficient and prompt service, Martin is also a delight to speak with.

I just wanted to acknowledge one of your staff members. My mother and I are both using Supagas for our LPG gas at home now.Debra has been really helpful in getting me used to the system. She has shared all the information I needed very quickly and clearly via email and responded the same way. When I've spoken on the phone she is lovely; she's always happy, polite and helpful.Please pass on my feedback through your team.Congrats to you on having such a good culture at work! Culture always starts at the top!

8 times in a row our gas delivery has delayed not by days but weeks! Each time we have to call and wait 20min for them to pick up and each time they tell us they will get back but never do!We buy 45kg cylinders every week! Would never recommend anyone.

I have been with supergas for a few years now and they have never let me down.Yesterday I came home from work to find we had no gas left, after calling and speaking to Lyn I was told that the delivery for my area was 4 days away, but Lyn said she would see what she could do.I came home from work the next day to see that the bottles had been delivered.With all the rain we have had, and having a gas/solar hot water set up we would have gone without hot water for a few days!!Thank you supergas and thank you Lyn, I am so happy.