Rapha Bulk Billing Medical Centre

I fine the doctor there very friendly, and helpful I also like the idea Of the pathology there so handy and you do not have to wait long to get seen .

What a disgraceful service to Bacchus Marsh! Made an appointment online for a Tele consult as I had covid/flu like symptoms and didn’t want to spread anything. An hour after my appointment time nobody had rung so I called and they did the appointment over the phone. Two days later as I was still unwell I made another Tele consult so I could get a doctors certificate for that day. They called me back and explained the time won’t be the time I booked but sometime after. I said fine as long as someone calls because I am off work again. Nobody called. I sent an email requesting a medical certificate and explained they hadn’t called me. Got an email this morning telling me to make an appointment if I need a medical certificate.

Irrelevant medical attributes required to be documented to be a new patient with 0 communication prior to arrival, waste of time

What a pathetic excuse for a medical centre, had an appointment at 10:50 and after 2 hours of waiting I had to walk out from feeling worse than when I got in. This place is a joke and I would never return. Very unprofessional, terrible customer service skills from staff, and the doctor seemed no better either.

If i could give a zero i would-I am an asthmatic, i was told i had to wait 2 or three days to see if its bacterial or viral!! Lol okIve been a bad asthmatic all my life and am on a asthma plan from a specialist, yet they would not give any medication. Luckily i got another phone consult elsewhere and i have all i need to breath easy and not end up in hospital!.

Not a good experience. Had a doctors appointment last week and was told they need medical info transfers from last doctor. Payed for this, had appointment today same doctor who said there isn’t anything they can do as they are not diagnosing doctor. They couldn’t tell me this on my original appointment for some reason. Also stated he cannot refer to MRI or X-rays and he is only a gp. Terrible doctor. Did not care for patient whatsoever. Great service from receptionists.

Make an appointment, take time off work to go, turn up and they demand that I do a PCR test before they will see me. Of course the results are not available till the next day so have to take yet more time off work and they claim 2 visits.Just wrong. Should have been advised of this when booking

I didn't have an appointment and just walked in , even the doctors are super busy , they still let me see one and not wait to long, people are super nice and even the test result came out quick.

0 stars actually. Wanted to book a face to face appointment on Wednesday but was told there were no Doctors available for this. What kind of a medical centre has no doctors/ having only one on other days? I have booked telehealth appointments previously but they do not call on time or even call at all. When I got lucky and got a call from the Dr. Telehealth one time, I went to pick up my referral but the clinic was closed but they did not even inform me just told me to go pick up my documents. Rating this centre a 0.

There has been to many times when I've turned up for an appoitment and the doctor hasn't arrived yet and is running late or when the doctor hasn't even showed up at all. Today was the last time I'm ever going I went in to see a doctor (no appointment) and I was told that the doctor won't be here until 1ish and only be here till 4pm. Never going there again what kind of medical center doesn't have reliable doctors that are there at the center when it opens till closes .