Shaver Shop

Awesome service by floor staff on 11 Aug 2019. I attended the store 5 minutes before closing. Both staff memebrs looked amazingly fine to assist me, even though I didn't have the original receipt. They looked my transaction up on the system, even though their system had been playing up all day. It took more than 15 minutes just to look up the transaction. Appreciate the dedication towards their customer service.

Had a fault with a near 2 year old shaver and they swapped for an equal new product without any fuss, recommend wahl and epping shaver shop

There is man who appeared to be the manager for the store. He has not hood behaviour and when I want to shoo in this store I first look into store to see if he is there. If he us there then avoid to enter the store and go back to home. Then after few days try again.

I went into the store to get some razors on 20/01/22 (around 7:30pm) and there were two male sale assistants in store. One of them appeared to be the manager. This manager was loudly criticizing the male employee in front of me. As I walk into the store, the manager told the employee loudly “now go serve this customer”. I felt so uncomfortable and awkward. As I left the store the manager continued to raise his voice at the employee to start closing the door. It is unacceptable to treat your employees like that. It’s humiliating and borderline illegal. I don’t care how good your products and offers are. If this is your ethic and behavior then I don’t think anyone should come back.

Had the pleasure of dealing with James from Shaver Shop at Epping Plaza yesterday. He dealt with our issue professionally, promptly, with much knowledge and nothing was too difficult. What a lovely and rare experience from a pleasant gentleman. It's these types of retail interactions that get passed onto friends and keep customers coming back. Pleasant people create a pleasant environment. Thank you James. Love your work ☺

Amazing customer service. Staff really know their products in detail and can recommend ones based on your personal needs and go out of their way to address your concerns. The manager in particular was so lovely and went above and beyond to help me. Cheers!

A whole plethora of gadgetry for anybody who needs to groom and pamper themselves in the bathroom.The young lady who worked there is a credit to the business because she was considerable in being available for queries but not over baring for a sale.I didn't buy anything - but I am locked on returning to this shop for all of my gifts for the men in my life - to impress them with a swish gift that isn't a funny sock, or a glarey tie, or another tool.

When there is actually issue with a product and you come to return or swap. Their attitude changes to 0 or -1 service. I find it hard to understand why some retailers act like this. You go to major stores like bunnings Kmart target. They exchange stuff if it's genuine enough. Wish there were other stores selling hair clippers etc.

Knowledgeable, nice staff, helped out heaps with suggestions and information on how to uses certain products I didn't know much about. Good range, I found everything I needed. Best part was i didn't feel pressured to buy anything.