Kathmandu North Lakes

Quality clothing and accessories. Friendly service always.

No staff bothered to see if we needed help. The front window had sale signs but couldn't find any sales items..

Fantastic range of quality adventure gear. Good prices if you pick your time. Very helpful and friendly staff. Will definitely be coming back

Neat and clean shop, excellent friendly service. Got exactly what I wanted in 5 mins.

Really helpful staff, not a huge range but good quality

Great out door clothing, but have discounts the day after you buy something there.

Found some good bargains 40% off most products, friendly and knowledgeable staff, picked up two large backpacks for almost half the price, also checked other similar outlets

5 stars for Mel and 5 stars for third woman who helped me but unfortunately 1 star for second woman( possibly manager)So, entered store right on opening to buy some shorts. Immediately was greeted by happy store staff( Mel) and I proceeded to tell her what I was after.They didn't have alot of stock in in my style/size but Mel went on the hunt and found some at other store, whilst she was at it I asked her about a puffer jacket that I have been after for ages and she managed to Hunt down this as well, even ordering in two different sizes for me to try on before purchasing.At counter with good conversation going on when noticed another woman (possibly manager ( hanging around watching/listening ) she didn't seem happy that Mel was doing a fantastic job in helping me out,me on other hand really appreciated it.When leaving tried to tell other woman ( possibly manager) how fantastic Mel's service was and got 5 stars from me,but she didn't seem interested at all in what I was saying and I felt like I was an inconvenience talking to her.Really really really disappointing when customer praises staff and your not interested...1 star for you!!!Had phone call following day saying my ordered goods had turned up(within 24hrs...great) so went into store and was helped by another 5 star woman( Joanna maybe) tried my jacket ,paid,got my shorts .. happy customer.Again Mel and Joanna?? 5 starsOther woman 1 star.Overall it's funny how two people can be so different...one happy helpful chattyOther just sour miserable unfriendly.SMILING HELPS

Staff is quite nice. I have went to afew Kathmandu's in the past as to get supplies for adventures and the place has never seemed to not have what I required for it and never seemed not to have the best quality gear. So if your needing quality gear for an adventure or just want to try out hiking then you should definitely get your gear from here!

No customer service here. Self serve shop, they don't care if you need help, no greetings... staffs chatting away unpacking their merchandise and didn't bother to help me....stand in the line to buy, waiting at the counter to buy, one staff is serving, not bothered about me waiting, didn't call the other staff to serve me.. just standing there like I don't exist.. Few moments later I got noticed and asked to come to the other counter to pay, again no apologies, just did the checkout..definitely not a good reflection of the brand,don't even deserve one star rating