Quest Narre Warren

Having spent the past 3 months at Quest Narre Warren whilst we waited on repairs to our home after a car drove into our house, having to move our lives into an apartment wasn’t ideal for a family of 7.The set up and layout of the apartment however was perfect and allowed us to all be able to live comfortably, the location is perfect but more importantly, the entire staffing team from the manager, front desk, cleaners and maintenance team were all incredible to deal with and made us feel so welcome and comfortable.Special thanks to Adele & Flo for everything you did for us. Your friendly faces each day made a tough circumstance feel like home.We couldn’t recommend the service of Quest Narre Warren any more highly.You won’t be disappointed if you book to stay here.

When your paying over $300 a night, I would expect the rooms to be in pristine condition, this was not the case with our room. Shower over bath in one bathroom was filthy, floor of the bath had brown marks on it, the other bathroom had mould in the grout of the shower, a broken soap holder and a hole in the wall near the vanity. Disappointing!

Clean rooms.Great service.Easy booking experience.Good value for money

So disappointing when they market themselves as Pet Friendly and I made booking, only to be contacted 2 weeks later and told it would be an extra.$250 for a one night booking.No mention on the website.Why do they bother saying they're pet friendly?

My apartment was modern, spacious and with a touch of class. It had everything I needed . The staff were professional and friendly at the same time and very willing to assist in any way required.

This is the second time I’ve stayed at Quest Narre Warren and once again, it didn’t disappoint. Really helpful and friendly manager, clean modern facilities, comfortable bed, complimentary drinks and nibbles, great value - Highly recommended.

The windows were dirty and I couldn't even open the windows to let fresh air in due to the dirt.Air condition wasn't working properly and I practically had to move mattresses to the living room to sleep as the rooms were too hot.The swimming pool was so dirty and we couldn't even swim throughout our 3nights stay. We were promised it was going to be cleaned thoroughly on our 3rd day but it didn't happen.I stayed there from 27th Dec to 30th Dec and the customer service was very poor when I went there to give feedback on the morning of 28th.Overall, the experience was not a good one.

We needed to book accommodation quite quickly Bastian was very helpful along with two other reception staff. Very happy with the 2 bedroom apartment, aircon worked a treat , had keys to unlock bedroom windows so no issue there, great to have fridge, kitchen area , and 2 bathrooms! Loved the washer/dryer Complex was quiet even though all rooms full, and I’m not a swimmer but was great to put feet in cold pool! Would be very happy to stay again! Close to shopping area and freeway and parking on site.Thank you again Bastian and staff for helping us out

DO NOT STAY HERE! Had a booking for my little sister who is a young woman, we notified the hotel she would be checking in after 11 pm as her flight landed then. They sent check in instructions that did not work or let her in the hotel. No one answered the emergency / after hours phone number that they had given connected to the check in details. Called over 15 times! Now a young woman is stuck with a nearly dead phone in the middle of no where on a late Tuesday night. Had to order her a $172 cab back to the city! How dangerous and what terrible service! Do not accept after hours bookings if you can’t accommodate! This is beyond unacceptable. Have to get her another extremely expensive cab from the city in peak hour traffic to get back to Narre Warren where she needs to be for work in the morning.

Fio the front desk manager provides the best customer service All the staff are very friendly. The room was great. Location was good also.