Australian Outdoor Living

I got roller shutters put on my windows a few years back. I wouldn't recommend doing business with AOL. We had marcus come to our house and offer us roller shutters. He wrote up a quote costing us $2000 per shutter and then said that they have interest free finance (with 99$ fee per year). Marcus said we have until the end of the day to sign up to this finance offer or the offer was no longer available. There is no transparency in his sales/finance offer. It was very manipulative. We just went ahead for security reasons to make ourselves feel safer In total it cost us 13000$ for 7 shutters. Plus the electrician fee of over $1000 for all electric. We have since got back in touch with them after needing replacements due to hail damage. I made countless calls and even had the tradies come out to remeasure shutters for replacement quote. Finally after second hail storm years later they got the act together to give me a quote. It was a problem to have them replace just the curtain of the shutter and i would need the full replacement despite it not being needed..they are just very money hungry. If you want roller shutters I recommend going to diy warehouse store or a small window tradie/handy man and getting them to fit at a fraction of the price. Also when they were initially fitted to our windows they were done wrong rubbing on the window and we needed replacements early on...not best experience

We could not have been happier with choosing AOL for our outdoor blinds. The process from quoting to installation was smooth and the price was more than reasonable. We received a quick turnaround and both the administration and trade side of things were professional

The product is good - AOL security shutters are not cheap.What’s bad? Value is average and they don’t reduce outdoor noise by much at all.What’s good? Fitted correctly the shutters are good quality, secure, chop out all outside light when closed (great for sleeping), add privacy and they help insulation.My installation experience wasn’t the best, however - any issues I had were addressed. AOL in my case owned any problems and corrected them.I can’t speak for others whom have had issues with AOL, my only real issue was a lack of communication over long periods of time. To be fair, they responded professionally and my dealings with AOL ended on a good note.I don’t know about the longevity of the product. Things to consider are hail damage, potentially failing motors, doors coming off the tracks, but I’d think you’d be pretty unlucky encountering those issues long term.The product is clearly a good one. Be sure to ask lots of questions and be sure about what you want, and they will deliver.

AOL did a marvelous job as you can see from the before and after photos. From quote to finish the AOL Team kept us informed and were very professional. Installers were friendly and curteous.

Big shout out to Paul and Blake of the Canberra team who installed our artificial grass. Very patient and careful. The weather couldn’t be worse and they worked hard in the freezing rain to get the prep work done properly. It turned out nicely and our dogs love it! Also the outdoor blinds work very well blocking the sun and moderate wind. Thanks guys!

Australian Outdoor Living supplied outdoor blinds for our alfresco. The quality of the product is fantastic, and we couldn’t be happier with the weather protection and privacy that we’ve gained from the installation of our blinds.However, their after sale service leaves much to be desired. We had an issue with our blinds immediately after installation. Although we had noticed the issue after our first use of the blinds, it took several phone calls, two visits from Australian Outdoor Living and multiple emails to get them to come out. Our calls to the reception team never seemed to make it past just that, which required serial calling over a two week period to speak to what seemed to be a manager of sorts. These events did put a dampener on our experience, as the blind would dislodge from its guide-rails deeming it unsafe to use even in the slightest breeze.

Outdoor blind stops the afternoon sun and heat from getting under the pergola. It was a furnace in summer, can use the space now. Added bonus, also stops it from getting through glass sliding door, so inside the house is much cooler too. Colour is perfect and it looks great. Great addition to my outdoor space, wish I'd done it years ago.

We recently had a 5 metre Classic Bella Bronze blind manufactured for our front verandah. The blind was made promptly and it looks really good. As I live down the NSW Far South Coast, I undertook the installation myself and the staff at AOL were extremely helpful with advice and sent me photos etc to help me with the installation . A great product and highly recommended.

Great work installing an outdoor blind in a very tricky location. Service was very good from the initial consultation all the way through to post-installation support, answering all of our questions in a timely, helpful manner. The blind itself is fantastic, and has greatly improved the space it covers.

1. Did not measure correctly (blinds too short)2. Did not install correctly (12 extra holes in our powder coated pergola)3. Did not fix damages up to acceptable standard (half filled them and hit with a quick spray of paint but still looks rubbish. Photos shared)4. Blamed us (their client) for their mistakes5. Expected us to be satisfied with their ‘lack of quality of work’ and made it out like they went above and beyond by replacing the blinds that were too short.Don’t even bother with this guys.After the reply from Australian outdoor living on here no one has returned my email. Dodgy as