Harvey Norman Cambridge Park

A big thank you to Sam Lew in computer department, for the wonderful service he provided to me today. Sam was very helpful.

An inexperienced and clearly incompetent salesman sold my elderly grandmother two of the same product, knowing that it was not necessary. When I bought this up I was treated like I was stupid and looked down upon by a group of ugly middle aged men with obvious god complexes.

DO NOT BUY kitchen appliances from Harvey Norman. And especially DO NOT buy from Anthony at Harvey Norman Cambridge. Do yourself a favour and go to Appliances Online or literally anywhere else. My family were long term customers but not any more.Update: Thanks Sharmaine - but clearly Harvey Norman’s franchised store specialists are NOT all committed to providing a high standard of customer service. It shouldn’t take public Google reviews to elicit a customer service response. Surely our efforts to deal directly with the store in the first instance should have resolved the issue. Sure, I’ll lodge a complaint and hope for a response from Harvey Norman that isn’t completely disingenuous.

Many thanks to Sam (computer/electronics/camera department) for his excellent service and informative help with both shopping experiences in the Cambridge store. Both times, he went above and beyond - we will definately return for all our needs in this area in the future. Fantastic shopping experience and a few laughs as well!

Disgraceful aftersales service!!!!!!We bought a couch (that is not cheap) and had a concern about it. The proprietor herself came back to us rudely and dismissively. Looks like she doesnt want to find a better solution to the problem, instead she just blamed it on us and made a lot of assumptions. They are happy to take your money but you will never get a fair aftersales service. Congratulations on single-handedly losing mutliple advocates of your brand!

Great range of product options & pricing. Very good knowledge of product & questions asked.Terrific deal on the day.Delivered on time & undamaged.

Surprisingly good service for a larger chain store. Rod was honest and straightforward and helped us get what we were looking for with minimal fuss. Perhaps this is more a review of Rod than the store, but hopefully you know who to ask for now in the electronics/computers area now.

Four bedding outlits at Cambridge and best deal was with Bunnings. Same bed as outlet next door but $1000 cheaper including delivery, set up and old bed removed. Tamara was very helpful and made the transaction very pleasant.

Amazing staff. After a bad experience at another store the staff here are unbelievable. I can not recommend the tech guys highly enough. Alex, Toby, Jacob and Sam are helpful, friendly and honest. They actually provide service and have the customers' best interests at heart. They are an absolute credit to the organisation. There are a number of franchise operations under the one roof, and we have made purchases from virtually all. We don't live close, but the trip here is well worth it.

First and last time I'll purchase furniture products from Harvey Norman based on my experience. This is also the first time I've ever felt compelled to leave a one-star review for a business. I would have thought that a $3,000+ investment in a lounge would indicate a reasonable level of quality/durability, but apparently I should accept that sticky spotting on the back and sides of my lounge was the result of being exposed to the environment of a normal lounge room in Tasmania and not a problem with the durability of the product or a defect. It's also worth noting that previous leather couches (not purchased from HN) have been situated in the same room and therefore exposed to the same environment without any deterioration.When it was raised that I was unsatisfied with the outcome of the assessment of my issue, the employee hardly provided me with an opportunity to speak, talked over me, was dismissive of the reasonable observations/points, and demonstrated no empathic communication skills whatsoever. When I complained about the conduct of this employee and asked for this to be escalated to a department manager, I was advised that this staff member was in fact the Proprietor of the Furniture Department and no remorse/explanation/apology was extended - so I guess that's that!It's also worth noting that the supplier initially denied liability due to the fact that '5 other couches were sold and there was no evidence of leather fault complaints from that production line.' This is fairly concerning in itself, as it is evident that if you're the first to raise a fault/issue with a product then your claim will be denied. Based on that logic, there will never be any evidence of leather fault complaints for the supplier to take into consideration if the supplier automatically disqualifies claims against their product in the first instance.Disappointed is an understatement.