Original Mattress Factory

For privacy reasons I never write reviews but for OMF and manager Jo I am making an exception. We bought a plush king size bed over 18 months ago from OMF and it was wonderful. A couple of months ago my husband's health declined and he developed a bad back condition. He couldn't sleep in our beautiful bed anymore because it was making his back worse, so he ended up sleeping on the floor. Upon medical advice we were advised to get a much firner mattress. We went into OMF wanting to purchase another mattress and Jo was incredible. She remembered us, showed the right bed with the correct firmness for his back AND got us the most amazing deal. She is so customer focused and willing to go the extra mile. She is what old fashioned customer service is all about. So many businesses here in the Bay could learn a thing or two from Jo and her team. If you need advice and want to buy a mattress OMF is the only place to go.

Thank you Paula for your amazing service today when my partner and I came in looking for a new mattress… definitely made the shopping experience so much easier!

What great service.Joann at the Hervey Bay store was amazing.She helped us every step of the way in choosing a new mattress.She is an asset to your company.

Haven't got my mattress yet as it has to come from another store. So looking forward to it, as the Elegance has got to be the most comfortable mattress I've come across. But wanted to review the Hervey Bay store, and in particular Jo, who offered outstanding knowledge and customer service .An absolute asset to the store.Highly recommended.

I'm not impressed with the service. Ordered a caravan mattress from them. I was told it will be delivered on the following Friday so 2 weeks away on the Friday that the delivery was due after staying home all day waiting for the delivery, nothing, no word or phone call nothing so I rang them after 5pm to be told it wasn't going to happen as they didn't pick it up from Bundaberg so it couldn't be delivered. It will be delivered the following week. So 3 weeks after ordering the delivery day was here again. So again, we wait and wait, so after 5 pm, I ring them again. They tell me it has been picked up by the truck, so depending on where they had to go, we get the said mattress. At 7.45 pm, it finally arrived. We live in our caravan, so we then had to strip and remove the old mattress and remake the new mattress up as a bed to sleep

Great Service, Price & Delivery... all done in 1 day!Thankyou Shelley, bed buying is a major decision for many people, you made it easy. We love our 'Hamilton' mattress and base set, even before our first sleep!Thanks to the delivery service people too, fast & efficient.

My partner and I have recently brought a mattress and base from OMF Hervey Bay and the sales person we had was Paula. She was so understanding and lead us in the right direction for a perfect bed for us as I have had surgery recently. I highly recommend Paula !

My Husband and I went to OMF today and thanks to the two lovely ladies that served us had the most brilliant experience. Thankyou ladies looking forward to my first night's sleep on my new bed Cheers.

We bought 2 queen size mattresses and bases from the Capalaba (Brisbane) store in late May, and received great service (at the time and subsequently) from Kylie, who arranged for them to be transported to the Hervey Bay store.Delivery arrangements to Maryborough were discussed with the store in late June, with only a limited delivery window available between the time of settlement on our new house at 2.30 pm last Thursday and store closing time. Despite the arrangements, when the day came circumstances outside of Paula's control with the courier's lack of available trucks and the Budget office closing early (despite a truck rental having been organised) seemed to be conspiring to prevent delivery.However, going above and way beyond good service standards, Paula Marshall (with the assistance of store manager Jo and driver Tom) kept the store open until after 6.00 pm in order to make alternate transport arrangements and help load the beds onto the replacement borrowed ute for delivery late into the evening.Amazing service and reliability from all, but Paula takes the cake. Thanks heaps and congratulations from two very very appreciative customers.