Home Support Services

I recently had surgery and have had to get a nurse to come out every day to clean and dress the wound I have nothing but praise for each and every nurse that has come out they are professional, caring informative and very very nice and the staff when I ring have always been polite and friendly and very helpful and appreciate all they have done for me Thankyou very much.

I found head office to be more interested in helping themselves than client's. Stopped my mums rehab even before it began. Adelaide office staff rude/nasty lack EMPATHY. Discovered Toxic Culture exists. However found home visit nurse's were very good.

Customer service is deplorable, right hand doesn't know what the left is doing. Nurses don't answer calls or bother to call back and dont turn up when they should. Go with another service! Absolute disgrace!

HSS offered to provide in home services to dress my partners post operation stomach wound & made a e mail application to My Own , my health fundThey neglected to advise that My Own can can take 5-7 days to approveThey sent the application to a non preferred email address where it sat unattended for 2 daysWhen the health fund gave approval HSS were & are unable to provide a nurse to do home dressing of the wound.Apart from distress to the patient who was expecting to be discharged it is totally unacceptable to lodge a application to provide a service then then not able to deliver.

HSS took care of my dad after a stint in hospital. They were very informative of how the services would be delivered and the staff that did the personal care were very caring and understanding. Thank you HSS.

Shocking with their appointment times. Workers seem to run on their own time frames and not the ones given by the office. Hopeless

We missed out on 2 (out of 5) domestic service sessions for the rehab at home program" due to the company's incompetence. I rang a total of 4x on 4 separate days in December to follow up. I requested to be put on hold rather than have someone ring me back as in my experience they never ring back. Unfortunately they still were not able to have a coordinator answer my call so I had no choice but request a call back. Well I never got a call back. I rang again today and was told that the file was closed because the rehab at home program was only for 6 weeks

A useless service that gives patients other medical problems through there negligence can't prescribe any pain killing medication have nurses that don't care or can't care because of the Indian hierarchy don't use this service either go interstate or end your own life???

I've had multiple surguries where I have had utilised Home Support Services for wound care and each time, their nurses have been professional, caring and reliable in their services.In other countries, they don't have such services available to people so it's great Australia has this.

Horrible honestly! Some of the nurses are great, most are terrible, particularly the agency nurses, never read the notes and don’t know what wound care to give. Multiple times my nurses have arrived over 3 hours past my appointment time and when I called I was told to wait rather than cancel for the next day as “your health is important”. A lot of case managers are rude and when I’ve asked for a specific time they say it’s “all done”, then I get a text for a time that isn’t suitable, call back to be told my request was never actioned. Then if I try to cancel I get told with an attitude that I should wait for my nurse instead of canceling as it’s “difficult to roster everyone where they want to be”. I’ve complained to multiple nurses and case managers on the phone who agree it’s frustrating however nothing has changed in the 5 months I’ve had HSS provide wound care. I will be going back to Pop Up community care who I had for over a year and were fantastic!!