Bedshed Dandenong

BEDSHED ARE CON-ARTISTS. After spending 1.2k on a mattress that should have been appropriate for my height & weight (at medium comfort), I discovered a week into using the mattress that I was getting lower back pain.After trying to return the mattress as per their 60-day garuntee - I was declined a refund, or swap as I did not purchase one of their mattress protectors in the same invoice. This was because I already had a mattress protector. (something that was only visible in a drop down menu, in very fine print) When I asked for any other kind of reduction on a new mattress - they told me the only thing they could do for me, is offer to have the mattress picked up & for foam to be removed from it and returned to me for an additional $400. The guy who I was on the phone to, also tried to sell me other beds while I was seeking help/refund.Koala mattress offer a 120-day garuntee, where the mattress will be fully refunded and there is nothing in their policy about requiring a mattress protector. (Although ofcourse it must not be stained etc) I will be going with them and I suspect many other stores have similar reasonable policies.

A huge thanks to Noel and Josh for all of their help with purchasing my new bed. They provided amazing customer service, were really warm and friendly, listened to what I wanted and their product knowledge was fantastic. I didn't feel rushed or pushed into anything above my price range.The whole process was extremely easy from purchasing to organising delivery.I would definitely recommend the store if you are in the market for a new bed!

Went lots of places looking for a double bed. This was the only place that the salesperson knew what stock they had in double without having to look at them all (we could do that ourselves!)Knowledgeable staff, helpful and we got a discount.

Very friendly staff excellent customer service and good quality furniture with reasonable price… I’m very happy with the stuff that I bought.

Steer clear of this place. Horrible customer service experienced today. A staff member states that, they don't like liers because they can't honour a price which was quoted therfore I am a lier. Why else would I waste my time in store asking for the original salesman and go directly too the mattress which was chosen, have images of the bed sales tag & also state im happy to come back and speak with Noel. The staff clearly need to learn customer service and as for the owner"

I visited Bedshed Dandenong today and couldn’t be more happier with their service. They provide top quality bed and mattress and best service and got free bed legs. The staff will do everything to satisfy customers.Thanks you so much made my day.

We love the bed, tallboy and drawers we got from here. The Wellard I think it was. And after sales service is fantastic.

Thank You Michael and Marni for your exceptional service. Your in-depth product knowledge and your patience and ability to understand our requirements for the three different bedrooms was excellent.

Thanks Adrian, love the bed base we purchased at the Dandenong store yesterday. They say happy wife, happy life, I'm sure it will be well used tonight.Otherwise thanks for your patience, great price, for the high quality of the bed base we purchased. I'm sure we will do more business with you in the future, I can only highly recommend Bedshed dandenong and your staff in the future.

Honestly a wonderful experience today!Came in with my husband to look for a good quality mattress and bed as well as a king single bed frame and mattress for my son.We were met with David who really took the time to explain everything (we are absolutely clueless about these things) he spent an hour if not more with us trialing different mattresses and explaining the variety of functionality of the adjustable base. I can’t wait to have these products in my new home.He also really looked after us with the price and I felt that we got value for money with everything we have purchased today.Many thanks to David and his lovely family.