MSY - Adelaide

Bought all parts from MSY but had some communication issues so my orders were delayed, the lads tried their best to assist so overall I'm happy. But in the end I had my system built at UMART (they're now under the same company) which was great.

Service from David was a little abrupt. He was not friendly at all. Elizabeth MSY are much friendlier and more helpful with engaging conversation.After searching online for a particular product that was in stock, it was disappointing to find it was not available when we attended the Store. I can only presume it was sold in the hour it took us to drive there.At least they were open on a Sunday and we were able to purchase something similar.

If not for the occasional friendly employee it would be 1 star. Store is basically the only computer parts store and I feel like they don't care cuz they know that. The phone machine makes it intentionally hard to use so you do all your buying online. And if I'm going online PC case gear is cheaper so idk why they do that. They only have a few options of each kind of part and the times I've gone in store Hoping for advice I've gotten mostly very short responses from staff that seemed like they just want in and out sales and no questions. IDK maybe they were busy but I do try and see the best in people and yet I've still come away from this place and the Holden hill store feeling burned

Rude staff, no actual in store stock - website is quite quick to say Adelaide City has stock - actually no, the warehouse has stock. Was told stock is for click and collect and not in their actual retail store - what a waste of an effort to be rudely told I was wrong.IF ITS IN THE WAREHOUSE ACTUALLY PUT IT IN YOUR STORE!!Retail store is not OHS safe, very dirty, dingy and shoud avoided if you actually want to buy things. Would recommend OHS audit by a third party, taping down carpet and having a lanyard to pull a door open is not actually safe.

Went into the Gilles Plains store for an item. Was told the internet was down and they couldn’t supply any stock. I tried to engage regardless to see what my options were to replace my item. The two staff members on had zero interest in helping or offering alternatives. Was told, “go order it online”. Order what?” I was there for advice and you know, customer service”.Be better.

Well, another grubby big company buys an amazing little customer focused small company and destroys its ethos!MSY had the perfect business model and it all hinged around the customer. Now this new behemoth has introduced a warehouse model so guess what…no stock on site, no knowledge behind the counter, and now, one less customer. Good riddons behemoth, eBay here I come.

Terrible service. Showed a screenshot of an item to a worker with crutches. He yanked the phone out of my hands and said we have no stock and belittled me by saying I need to check “Adelaide stock” next time - in which I did and showed him. He rudely stated I need to click and collect and rudely waddled off with his crutches without explaining the process or offering an alternative product. If these are the business valued Msy represents and how they treat their customers I am deeply shocked. This was not acceptable and poor customer service. I ordered click and collect with a 1-2 hour guarantee at 9:50am and did not receive item till 5pm. I will not accept this as it’s too late - and I will apply for a refund. However, I will say the guy worker with the long hair is very polite. What a shame, one place has shut down in Adelaide, another 2 coming up.

Wanted to grab a new Sound Card for my PC on a Sunday, and MSY Adelaide were basically the only store open available to do this. The stock stated available in store, 1-2 hour pickup.How deceptive and misleading would you like your website to be? Well, if you ask MSY this question, apparently the answer is, very".Given the travel time to get to store

MSY are dodgy & unfriendly. Go to store today to be told we don't stock HDD/SSD" yet I can order click & collect (1-2hrs) same store?Call them > navigate menu > they terminated call (during business hours).P.s. they always were dodgy. Years ago ordered a water cooler on a CPU and a year later realised they replaced my unused stock air cooler with someone's defective one with smashed mounts. I had to bin it.I use pccasegear or amart now."

December 10th 2022 I put a $4000 computer in for warranty, the liquid cooling system pump died (basic warranty replacement), it is now the 13th April 2023 and I still do not have it fixed... My advice, SHOP ELSEWHERE if you want customer service or after sales support.