Heel & Sole Man

Very unhappy with the service and the outcomes.I dropped my 2 designer bags over a month in their shop. Though when I dropped the bag I said no rush, I really didn't expect to wait for more than a month! Plus I actually rang a couple of times to see how my bags was going. But it never seemed someone was following up.Today I finally could pick up my bags. But, except one thing, all the other requirements that I discussed with another staff in that shop the time when I dropped the bags were not reached at all!In the whole conversations between me and the shop owner, he talked very arrogantly, no apologies at all of keeping my bags for a month but didn't reach the customers' requirements. He even gave me a 'lecture' saying that, ' You said NO RUSH, let me tell you, next time you should say I want my bag on Saturday' something like that...I paid $50 deposit the time when I dropped the bags. But since they still reached one requirement. I decided not to argue about the money. However, that owner said, 'I refund you $20 and that's all' something like that...The way he said to me as if I wanted to argue with him for some benefits or refunds. But that's not my main point of expressing my unsatisfactory to him.In the end I said to him I don't need any refunds from my deposit. But I said I will not pay any extras, since no other requirements had been reached. Then he said ok. I took my bags and walked away from the shop.As a business owner, I suggest he should learn how to accept customer negative opinions, and get improvements in the future.Also, I suggest him that he should improve in his skills in customer service. Be more friendly and polite to talk the customers, especially when his repairs cannot reach the customers' requirements.

Highly recommended for quality service and craftsmanship. Also a shout out to the young “heal and soul man” who gifted a memorial plaque which will mark the very spot my darling girl Blaze loved to sit in the garden. Very kind of you. May good things come your way.

Took my RMs to get new soles/heels & restitched - they did an awesome job... They're like new again. Very good price and friendly service

Super prompt and fast service. Willing to go the extra mile when helping you out, highly recommended.

Couldn't be happier with the fantastic service and quick turnaround. Highly recommended for shoe repairs. Thanks a bunch.

Really nice guy, engraved a tag for our dog and even gave as a small discount as he liked the obscure reference of his name. Engraving work was great too!

Surprising me with the instant and polite help by Dan. Expecting to enjoy your service next time.

Both jobs done well. Battery in car key. Repairs for runners completed as asked. Very pleasant staff.

Always friendly service. And they get the job done right.

Absolutely brilliant! Really helpful and friendly. I've had numerous gifts engraved for coaches, 18ths. Can highly recommend.