Mount Gambier and Districts Health Service

MOUNT GAMBIER A&EI went there at 7:30pm Tuesday night. Everything was fine, we waited 1.5 hours that’s ok 4 ambos come in while we waited!My problem was… we were put in a room in a&e ( son had possible covid but he’s breathing wasn’t well covid hot line were going to call ambulance) I drove him my self! We had treatment and doc said I’ll be back in an hour for more obs. Cool 2 hours come round I opened the door and there was a ladie there. Not a nurse but someone else. She said is everything ok? I said I think they have forgotten us. She said no there has been 4 tactic come in, I said oh ok I need to get home it’s 12:10 pm I need to drive home to penola and I start work at 5am… her words were… care factor 0. I looked at my 15 yr old son who was in hospital we were tired, and he was ready to sleep and I could hardly keep my eyes open. Yes I under stand these people work all night but the most likely sleep to work all night I don’t I get up at 5am and work and go to bed early. Anyway my reason for this post is…. They have posters every where saying respect staff don’t be rude to staff don’t be aggressive but… what about staff don’t be rude to patients. So to the lady in the RED scetches while working at a&e with people who are already stressed out have a bit of compassion and don’t be so RUDE!

I’ve only had great service and kind, professional nurses, doctors and staff at numerous visits

Coffee at their cafe ok. CT scan efficient

I had the misfortune of having to attend the ED on the evening of the 27th January 2023. Apart from the wonderful security staff who assisted me into a wheelchair, the rest of the staff were absolutely vile towards me. The Triage Nurse was probably one of the most un-empathic, uncaring rude Professional Nurse I have come across. She is a disgrace to her profession. The Reception/admin clerk was equally rude and abrasive towards me. I was acutely ill and as a medical professional myself, I knew the treatment required etc. After nearly 3 hours of being left vomiting in ED waiting room I was eventually seen by a Locum Dr.She asked a Nurse in the acute admissions to help me - this nurse refused. I was left on a bed with no blanket, no emesis bowl , and not a single observation was done on me. As a medical professional the very least one is required to do on a patient presenting with vomiting and extreme abdominal pain is Blood Pressure, Pulse, O2 Saturation and to commence an IV to replenish lost fluids. I asked this nurse for a blanket and she refused to provide me with one ! My husband asked the staff (who were all sitting at the nurses desk) for assistance and they ignored him. Eventually the locum Dr brought me a cup of water to drink as the nurse had refused when I asked for a drink.After a further 2 + hours whereby NOTHING was done to help me I chose to leave , thereby, taking a risk with my health.

I had to go to the Mount Gambier Hospital for an infected wound. The nurses cared for me very well and the doctors took my treatment seriously; they drained the wound and dressed it and put me on necessary antibiotics and I was monitored overnight. Everyone at the hospital was caring and considerate and listened to my questions.When I was discharged I was offered to come back to get the wound dressed by nurses for free to check it, which I thought was very thorough and professional of the Hospital to ensure my recovery.There can be a slightly long wait time in the Emergency Department though, but this is no fault of the doctors or nurses; as they are over worked, it’s just an unfortunate nature of the overwhelmed health system. Be kind to the doctors and nurses here, as they are all doing their best and doing a great job.

In 2020 my father died of a pulmonary embolism precipitated by a failed oxygen cylinder on his way to an Xray for pneumonia. He did not know if his specialists in Adelaide had been contacted and our suggestions of a medivac flight to Adelaide were dismissed. A complaint won't bring him back, but he died an isolated and despairing death, prevented from speaking to his children alone, despite his pleadings. We can only hope he was offered religious support or was able to speak to a nurse, as unbeknown to us, he seemed to have been given something to settle his agitation. A totally confusing and traumatic experience.

I couldn't be happier with the service I was provided with. I recently had some relatively minor Day Surgery and after reading a series of negative reviews about the Mt Gambier Hospital I was both nervous and concerned about what to expect, should I cancel and move my procedure to another hospital? I was very pleasantly surprised with the fantastic staff and their care and concern during my short stay. It was a really bust day for surgery on that day and the staff, Nurses and visiting Surgeons & Specialists all worked brilliantly together under pressure and I felt very safe and well looked after. I understand that each day is different but I'm sure a little respect and patience on both sides of the fence really does make a difference. Thank you for taking such good care of me.

Refuse care off a child who they can see themselves how unwell the child is pathetic health system no wonder why so many kids/babies die under their care couldn't even slipt on them if they the last hospital around

Rude reception staff hung up on me 3 times. Lousy ultrasound service need to wait a month for appointment then they cancel and want to reschedule at stupid clock in the morning when you already explained that you need a later time.