Amart Furniture Springwood

Do not purchase an extended warranty. After purchasing extended warranty for $100 with a $1400 couch excessive wear was evident on one of the cushions within the extended warranty period. The material is now extremely thin and not far off tearing. I was offered a refund that will not come close to covering the repair. Request for refurbishment or to return the product for a credit was denied. Extremely dissatisfied.

Gina was super helpful. My partner and I found a special on our new couches online and she happily matched the price and gave us free shipping. We had a great experience at the Springwood store and the staff were friendly :)

I do NOT recommend Amart furniture and will never purchase from them again. The quality is extremely poor! I would have been better off purchasing a second hand bed instead of the brand new one I paid for. I'm very disappointed with the response I got from Amarts online customer service. Waste of my money and time.

Very slick store.It's soo smooth and clean.Pleasant experience to visit and easy to view the particular furniture one desires.The staff are just great to interact with.

Great staff. Clean and friendly. Got what we wanted. All done quick and saved a few bucks. Be back for sure.

Service was nice and friendly at time of purchase but chairs broke within the first 2 months and time got away from me. Finally lodged a report and someone came out and now they want to repair them when they are barely usable and refuse to help in any other way. Wont be buying from Amart again

Total rubbish. First delivery came with an assortment of peices totalling roughly 5 out of the 8 chairs we ordered. Replacement delivery came missing back cushions and with damaged items. Customer service is slow and they try to pass the buck to other departments. As a customer I don't particularly care which department is at fault, but I do expect to deal with the self described 'customer care' department and get a result.

Not good. Ordered in August 2021. Arrived after numerous delays early March 2022. Item had factory defective issues. Logged with pictures and whatever information. Replied 2 weeks later, cough. Impossible to have it corrected in a timely manner and it’s now end of April, whoever knows when it will be done. Don’t believe in the warranty claims as their call centre staff are not good either. 30 to an hour dealing each call because they can’t find the previous notes or they closed the case for no reason. Our dealings with the store staff, not great either. The delays changed from shipping delays to not made after confrontation that I actually work with sea freight and wanted to track it myself. It all changed after that. Never again. Sadly we still have the warranty so this item will be the gift that continues giving for the next however many years. Sometimes you just wonder what you have done in life to be handed a bag full of lemons. We learned the fun way, you don’t.

Nice big store with everything under the one roof. Ample parking too. Really lovely staff who were welcoming and helpful without being pushy. Worthwhile travelling past other Amarts (such as Macgregor) to come to this store instead. Would like to thank the floor and desk staff for making out shopping experience so nice :-)