OZ Design Furniture Hoppers Crossing

GREAT customer service.I was in this store a few weeks ago and a lovely lady by the name of Janelle served me. She was so accommodating to the fact I wanted to match to color samples of my walls, carpet and meet measurements of my building plans. Janelle you did not budge from my side even with other possible sales nearby you and I walked away purchasing a lounge that will be beautiful in my new home.Today I returned and purchased a second couch to sit in the same area and because I was unsure if mixing the Pelle?? leather with the Cameo Sussex would work you took the cushion of the Sussex and brought it all the way to the back of the room to show me the choice I had made would work really well. Thank you!I am so grateful for your amazing one on one service and am now really excited to finish my build and put these signature pieces in it. This was some of the best customer service I have seen and had in a long time. I look forward to more purchases with your store and particularly with you in the future if my needs arise again.Very satisfied client right here :)

The best customer service, Meryl was so helpful with our purchase and problem solving our delivery. Have not had customer service like this in a very long time. Recommend 100%

Went into The Hoppers crossing store todayAnd was Extremely Disappointed in there Customer Service skills..!The Retailer with dark Hair in particular was so RudeNot Helpful instead of helping a customer she asked another Retailer to Deal with it..!Lack of Service was appalling !Teach your staff to smile n be Helpful to us customers whom are Keeping you in a Job..!

Boasts a large clearance centre and lovely staff!Prices range from extremely affordable to OMG hahaSolid timber products, veneer and a large combination of Imports & Australian products

Janelle is very rude lady! Called in today just to check about availability of the product and that lady does not know how to talk on phone. May be store management need to skill their team with better customer experience. Talking nicely wouldn’t hurt anybody.

We bought our furniture from them about 5 years ago. Took way longer than promised to arrive. Roughly 6 months. When it did, several items were not up to scratch and had to be replaced. About 4 years in the bonded leather of our dining chairs started to peel. A year later they look like the pics shown. The couch was replaced under warranty but the same problem with the cushions completely giving way has started on the new one and of course no warranty anymore. The finish on the wood was also substandard meaning that when polishing one piece of furniture sizeable chucks of wood split off on 2 occasions. Again see pics. We bought pretty expensive stuff from them and expected a lot more but the quality simply was not there.

I can not say how pleased I am with them. I have ordered some furniture during lockdown which I all received on time with no issues. The staff were really helpful. Unfortunately, I forgot her name but the nice lady working there is amazing!

Don’t buy from them. Glasses of their furniture spontaneously explode making life threatening situations but all they care about the expiration of the warranty period when they are informed about the situation but nothing else.

Have spent two weeks dealing with Jack from your Hoppers Crossing store to order 6 wishbone back chairs. Was told I’d receive follow up phone calls…none received. Today I called the store myself to be told there have never been chairs available and no idea why I was told otherwise….how is that customer service!?!?

Well as long as you spend your money with Oz Design they want to know you. When furniture you purchase less than 2 years old fades, ie grey stripes on chairs no longer exist they do not support you. They tell you don't put your chair near a window. Hard to do when every room has a window. They allow one year only for your furniture to have a faultI spent more than $10,000 with this company and it would have cost them $1000 to recover. Never will I purchase anything from them again.