StarTrack Cairns

This is getting beyond a joke you guys, have with delivered to the wrong address or lost or stolen my package yes I read the new an this is going to court, I have a lot of proof so good luck fighting against my ombudsman,. An consumer fairs.

Disgraceful service. Driver got out of van to put a card in the letterbox to say she couldn't deliver as there was no access. She had to call to get access to the letterbox! This happens all to often. Why are we paying for delivery when we have to collect it ourselves!

I have 6' fence with dogs. Instead of leaving me a card in the letterbox, they threw my fragile box over the fence which smashed the contents. They then had the cheek to make my supplier arrange for a refund of the broken contents, when it was their driver's fault it was smashed.

I will not use this company again.I received a message that the package was delivered on March 17th, but it did not arrive until next Wednesday, March 22nd.The next morning, I went to the office to collect the package and asked why they didn't leave a notification card in my mailbox. The office staff and the delivery driver made excuses, saying they couldn't get in because the apartment gate was not open, but they didn't even apologize for the inconvenience.Of course, they didn't even offer an apology. I was very surprised and embarrassed. It doesn't make sense that I had to pay $30 for this kind of service. I hope they give a strong warning to the two employees.They ignore their customers too much.I don't want to give any stars/rating.

Gave me no SMS updates on the whereabouts of my package, then after a third phonecall told me it was in transit, I looked at my tracking app and it said in transit" waited all afternoon for it and it still has not arrived

Stuffed around, freight going back and forth, no communication. Late delivery. Had to go pick it up myself to avoid even longer delays in delivery. Very poor service. Find another courier!

Not sure what all the bad reviews are about. The only problem I had was that it was it took a little bit to find a park as it was a weekday morning but the girl behind the counter was polite & friendly, very quick & efficient pick up

Paid for 'StarTrack Premium Limousine All-Star Rapid' service for an order to come from Sydney to Cairns. Assured at the time that it would be at my offices on Monday (it was picked up on Friday) as it was coming by air ('Premium service'). It is now Wednesday and StarTrack has no idea where the shipment is! (I found this information after waiting on hold for 1 hour and 13 minutes...I was given a 'report number' and told someone would be calling me back by day's end...that was yesterday!)BEYOND USELESS!!!!I use UPS to have parcels shipped from Europe (Germany) to Australia (Cairns) on a weekly basis. It takes 4 days from pickup at the factory in Berlin to get to Australia. It can then take up to a week for the parcels to get from Botany Bay to Cairns (stopping of course in Brisbane for a few days)!!!! Completely crazy and the WORST courier service I have ever come across in 35 years of business throughout the globe.A courier service that stops work at 5pm on a Friday and restarts on Monday morning hahahahahahahahaha.

Every other parcel has been delivered to my address or for pick up at one of three nearby Post Offices. I am overseas and had arranged for my neighbour to pick up my parcel from the PO. This is the one and only time a parcel has been left at the depot and there is no option on the Startrack website to address this problem. At no point does it advise or warn you the AP tracking number wont work on the Startrack website, you have to guess you have to use the Startrack tracking number after you find it.

Simply the worse freight company to deal with - utterly useless to the point that if we have suppliers that use them we will look elsewhere rather than purchase from them. Unfair for those business but we cant afford the time and expense running around chasing Star Track all the time. At all costs avoid using the company