Oaks Gladstone Grand Hotel

I spend 80% of the year in different 4 or 5 star hotels for work, and the concierge staff here are truly amazing. 24/7 staffing is a rarity and a god send if you forget your swipe card. But on top of that, the concierge service were so helpful, gave me a sheet of A4 paper I needed, lent me a PC computer mouse for a few hours that I desperately needed. My cooktop didn’t work and concierge comped my dinner for the night and had it repaired the next day.I lobby definitely has a 5 star atmosphere, with the scented candles and the power stations for work laptops or phones are so helpful.I would definitely stay again, but have include some specifics for future guests.Location: central location walking distance from servo, maccas, coffee club and about a 20min walk to WoolworthsSuggestions for hotel- Hotel Library card or a shared hotel bookcase, there isn’t a single bookshop in Gladstone, closest is Rockhampton except Big W- Option to Heat room as well as Cool, get very cold overnight- Option to leave rubbish out, if you opt out of daily cleaning or are a shift worker then there is no rubbish chute- Because power to room shuts off upon leaving, it is difficult to do laundry while out/at work consider making specific powerpoints not dependent on this, or giving guest staying >3days a 2nd room key, I was able to get another key from reception

I was desperately helping my parents get a room after they have been in an accident and couldn't drive home as they lived out of town. Special mention to Cherry and Maria for being so polite and helpful. I rang Oaks very late at night and they didn't turn me down like the other hotels i rang that i knew had free rooms as i have friends there. Big ups for Oaks on customer service and hospitality. I will be staying here for future trips to Gladstone from now on. They even lent my parents a charging block as this was an unplanned stay. Keep it up guys. 12/10 stars for service, training and hospitality.

Found the advertising for this place slightly deceptive - the one bedroom apartments are exactly the same size floor-plate as the studios except with a partition installed to create the ‘bedroom’ so don’t expect the separation of spaces, privacy and general space that you would from a proper one bedder with proper walls.Pool is much smaller and unimpressive when compared to the hotels bright blue promotional photos.Apart from that it is reasonable value for money - clean rooms with awesome views from the balconies. Free parking and cafe and pub right downstairs which is really convenient for food. Great location right in the centre of town. If you’re looking for something mid-range and good value this is the place.

Rooms are ok. They have decent beds with sliding door dividers for the bedroom from living space. Shower is decently strong. Gym is definitely not a gym, just a small room with treadmill, bike and water rowing machine

Emergency night at the Oaks when Qantas cancelled my flight. Helen who gave the last room was friendly and very helpful. On checkout, the staff were great and made sure Molly taxi booking was on the way. Room was large and very comfortable.

Very nice accommodation, a couple of very minor gripes carpet had separated in a spot and the balcony table has seen better fay with a few stains that could be rectified but all in all still a bloody nice place to stay.

Stayed here one night. Should have planned for more. My 2nd time to Gladstone, but this time in the daylight. Welcoming, smiling and helpful staff. I was in need of a good Steak" feed and the lass on front desk

This hotel does not disappoint. From check-in to check-out my stay was fantastic. The staff were very friendly, polite, professional and smartly dressed. They even greeted me by name when our paths crossed.My room was a good size and gave me great views of the city and sea. The room was clean and felt modern, and had all the white goods you would need to keep yourself fed and watered; and if you didn't want to cook there was room service from either the nearby Oak & Ridge restaurant or a The Coffee Club cafè.There is a swimming pool here but I didn't use it so can't say anymore about it.The hotel is in a good location and there are a great deal of cafès, restaurants, pubs, sports bars and attractions within walking distance.There is secure underground parking and there were always spaces available throughout my stay.I had a great experience staying at The Oaks and wouldn't hesitate to stay again.

There has been a recent big effort to improve the associated restaurant (Oak and Vine"). Beds are comfy