Grahams Jewellers

Diabolical service levels. I went in looking for help with a watch I bought from them and the person who served me was incredibly rude and simply didn't want to help in any way. The single worst service I've experienced in a very long time.

Great products. I have to buy online as there are no store close by. Delivery is extremely slow (nearly 2 weeks to dispatch the order, then another week or so for delivery) so I recommend if looking for a last minute gift either find a store or go elsewhere.

I was served by a lovely young lady named Kiran earlier today. She was absolutely helpful, giving wonderful advice and assisting me in purchasing the perfect pair of earrings. She went above and beyond, and for that I am extremely grateful. We had a great conversation with one another, and I felt very looked after whilst shopping. Wonderful store, super clean and set out beautifully. Overall an exceptional experience at Graham’s. I would happily recommend this store to anyone :)

Bought a 7ct white opal with .5 ct diamonds.This was for a very special occasion 25 year Anniversary. My wife had been looking at this ring for a while. Finally bought it. Presented it. 12 hours later was told is a diamond missing. And just like that bang everything goes flat. Took it back to the store in west lakes. They were very apologetic. Called today that ring was ready for pick up. Light the fire of excitement and bang flat on our faces. The first attendant sales person was accommodating. The second seen otherwise distracted. Was asked is this your ring in a very diminished tone, as if we can’t afford it!!! We do have the $$$ and happily retired at 50. So that should say a lot.Never again never with grahams. Be warned be very warned. Look elsewhere , don’t waste your time for precious occasions that fail. There is no empty or service.It looked and felt like I/we were doing Graham a favour by purchasing an item from west lakes.

I purchased a bracelet from the Rundle Mall store. Patrick assisted me through the purchase process as I live in Melbourne. Patrick was absolutely brilliant, super helpful and extremely professional. He kept me informed on the delivery process as it was a $4000 bracelet, so as you can imagine, I was a little paranoid buying without going into the store. I recommend that if you are keen to buy some new jewellery, then give Patrick a call.What a great experience.

I brought a bangle and I found the staff rude and dismissive. They really don't feel like giving you the time of day.

Purchased items for a present online. Paid express for those to be delivered as no click and collect available. A week later no notification from Grahams. I prompted with an email as no number to call and advised they would send out today and with tracking number to meet the deadline. Item is still at store so will need to purchase another gift. Super UNHAPPY right now.

Managed to turn what was previously a '5 star rating' into 1 after a visit today. Appalling service and treatment. Won't ever shop here again or recommend to anyone.Edit - For anyone interested, as you can see Grahams replied to this review asked me to email them with more details.Pretending publicly they make it look as though they are concerned and are interested in following up.I did that and was promised a 'regional manager' would contact me with 48 hours.48 hours has turned into two weeks.I have literally heard nothing from them.I think this perfectly sums up their post purchase customer service, particularly the Myer Centre store.I would advise anyone to avoid this store.

Have previously purchased hearts on fire, so went to buy a watch yesterday. Trinh or Tram, I didn't get her exact name, was quiet dismissive, just walked away after doing the price check before I had more questions to ask.So I went across to Prouds jewllers and purchased the watch.Keep judging people by their looks and skin colour, very soon you'll be out of business!!!

I was served by Jane V at Rundle Mall and could not be happier with her quick, easy and happy service. I've had a few bad experiences with one specific person at the Marion Store and went out of my way to go to the city and was helped greatly by Jane. I will be coming back to the city store.