Mayflower Brighton Aged Care Home

Very disappointed as I had heard such good things and our tour was wonderful. Some friendly staff but my mother has had a terrible respite experience from day one. Given a room that was not cleaned properly (if at all), a recliner that was stained and smelled of urine, promised activities in line with her higher cognitive abilities but not delivered and most frighteningly; taken on a bus activity when she should have been monitored by a nurse as she had, had a mini stroke the day before. When they returned she was left to get her way back to her room, she had had another TIA on the bus (but no-one realized) She was confused and scared. Luckily it resolved itself and she was able to call me to go up and help her. She leaves today and we definitely wouldn’t consider here for a permanent placement.Update: I sent through an email to Maria after her post (May 8) and am still waiting for any contact to discuss things further (Now May 18) as she suggested. Please think very carefully before sending your loved ones here.May 28 - Still no response?

My mother was incontinent and 3 pads insufficient meant she had to buy her own extra. Lack of staff at night. She was left on the toilet over a hour until midnight, she'd been forgotten. The new independent living accomodation afforded by needy patients. Staff terribly caring but forced to follow policy.Bright and shiny doesn't mean best.

Not impressed with mayflower Brighton at all !!!My father spent about 6 months in there with staff shortages it left my incontinent father in his mess alot with a nasty sore on his bottom and he was very distressed.We were disappointed in that time his clothing were never labelled even tho they consistently said they would label Dads belongings.We ended up moving Dad and the first day in the new place his clothing were labeledDads clothing went missing all the time in other residents cupboards so he stayed in smelly urine stained clothes for another dayYou could smell the urine from the other end of the corridor.We would clean the floor and toilet our selvesDads good pillow went missing too and even with communication with the manager we never got the expensive pillow back or any more communication after that day. The manager wanted a receipt to prove it was a $200 Dunlop pillow but it was for last Xmas and I don’t have the receiptMayflower had a list of all Dads property so should have the pillow on that list that went missingBig disappointment at mayflower Brighton and world never recommend to anyone I know. !!! EDITED !!VERY DISAPPOINTED THAT YOU ANSWERED THIS REVIEW TO GET IN TOUCH WITH YOU SAVE FIX THE PROBLEMBUT !!You have blocked me to email and continue the conversation and blocked my number to call Mayflower Brighton !!I personally labelled all my Dads clothing with a permanent laundry marker after a few weeks. As you did not !!And you never replaced dads good Dunlop pillow that went missing like his clothing went missing !!You have more 1 star reviews I see and that speaks for itself !!!

Having had some experience with other aged care centres I cannot recommend Mayflower enough. The staff are so kind and gentle with our Mum. Mayflower has a true sense of community and it shows in the care they provide.

Both my husband and I can't thank enough all managers, nurses, carers and everyone contributing at Mayflower for the quility service provided to our mums. From the day one all our hopes and expectations have been consistently met and exceeded. This gives us a great deal of comfort knowing that our love ones are in good, caring and dedicated hands.Please keep up doing great job and many thanks to all of you from Tanya and Valeri.

Thank you Mayflower for being so kind and caring to my mum, who recently entered your facility in Brighton. You have treated mum with so much kindness and respect and have made her transition from a very difficult situation as easy as possible.

Poor service ad under staffing..one staff member for 40 at night..

Mayflower Aged Care Facility from what I've seen online is an exceptional place where staff are extraordinary and really care for their residents. It's clean, spacious and peaceful place. The residents are enjoying living in their home.

Worked at the Rumblings cafe back in the summer 2018 and was the best experience ever. Still miss Patsy and Betty!

Very Rude and arrogant staff, a guy named Robert.