Shell Coles Express Bentleigh East

Fuel quality 1 start the rest service 3 stars

I went here with my friend to get some drinks and we were screamed at by the cashier and accused of stealing he called us a really foul name as we were walking out. Don’t go there because staff are really mean and rude.

Love the great service i get. All the staff are friendly and love the ham & cheese croissants.

Great shop. Heaps of frozen meals. Great deals on chocolates, chips and drinks

Terrible experience this morning. Fuel bowser was locked at peak hour. After waiting for it to be unlocked I then told Sammuel my bowser number and he didn’t even acknowledge me standing there in front of him at the checkout. I then told him my car Colour and presented my fuel discount docket. He still didn’t acknowledge me. I stood there waiting and a line behind me started to form. At this point I am thinking I must be invisible because he is blatantly ignoring me wanting to pay for my fuel. After waiting so long he finally took my payment. I then had to ask him for my receipt, which he gave to me ripped and said “here you go boss!” And then looked away. This would be the strangest and worst customer experience I have ever received at a service station. Absolutely terrible customer service from this man.

Great position&sized store with everything you need,well stocked&friendly staff

Pretty good petrol station. Always friendly. Sometimes this petrol station will be cheaper than others. Easy to get in and out when you are in a hurry.

Very nice helpful staff specially preeti. She was very polite and helpful..

This was the worse experience ever at a service station. Arrived here last night at 9.15 to fill up my tank and the petrol bowser was locked, cars were at the bowsers unable to put petrol, people were at the door unable to get in and the place was all lit up and no customer service person was in sight. After 10 minutes numerous cars left without getting petrol or purchasing anything, then a few more minutes the customer service person emerged from the back of the store and enabled the petrol pumps. I would have left too only the petrol price was cheap lol. When I went to pay I commented - I thought we'd lost you - and he grumbled something rudely about the bathroom with no apology whatsoever. Terrible customer service and I can't believe this is the level of service Coles would want on display. While waiting for the customer service person to arrive I was speaking to another customer who said this isn't the first time this has happened. She regularly comes around that time and often the same story.