Silver Sponge Hand Car Wash Lakelands

Took my car in on Friday last week for a full interior + exterior detail as my car hadn’t been washed for a month or more and had been outside all that time. Cost me $400. Sales person I dealt with was awesome - very knowledgeable, polite and friendly. He explained everything, how long it would take and returned my car looking like it was brand new. I don’t usually use car washes but the service here was great, quick and I’m very pleased with the results. thank you kavish

Had our Ford Everest washed and waxed ; well done to the new owners it looked brand new by the time it was finished. Will definitely return.

After explaining to employees that they could have the vehicle for 4 hours to do a thorough clean inside and out and asked for the full premium package, I came back to find a half washed vehicle covered in tire shine, I pointed out the areas where the vehicle was still dirty and gave them an additional 30min to correct their mistakes, I got home and had to clean the interior my self, seats where not wiped down and dash was still full of dust. I am very unhappy about this and I will never recommend anyone to take their vehicles to silver sponge Lakelands.

This was the worst service I have EVER received!!!! I dropped my car off to be cleaned inside and out and to have a hand polish/wax carried out. When I arrived to pick up my car, there were still droppings on the outside of windows, parts of the body that had clearly not even been washed, the inside of the windows had not been cleaned at all, the dash wasn't clean. When I asked for it to be rectified, I had to push to get it to just the minimum clean standard and was told that if I wasn't happy, that I should just clean it myself. I paid $80 for this service and that's the treatment and service I receive? Absolutely disgusting!!!!! I think management needs to look at perhaps hiring new employees, because you'll be losing all your customers if they all behave like that guy!!! I definitely won't be back!!!!

Extremely expensive. The floor mats were put back in soaking wet and pooled water onto carpet beneath, the car has greasy streaks all over it that I had to remove myself, the finish on the interior console and dash hadn't been rubbed in so there were splodges all over everything that were dripping. I paid for my laziness.

Awesome friendly & quick service. My kids had made a proper mess of my car, I made the mistake of giving them jelly cups in the back seat. Silver Sponge cleaned the interior of my car & it came up like new. Very impressed as I can imagine it was a terrible job to do. They also cleaned the outside of my car, I left feeling like I had a new car again. I would definitely recommend & I will definitely use again in the future :-) Thanks You!!

Just had my car cleaned... I dropped it off and asked for the inside and outside to have the top clean. I picked it up 1.5 hours later to find that the inside had not even been touched. I was asked to bring it in tomorrow but said no I need it done today. Left it there for another 2 hours and they’d done a very poor job with all tyres having black oil marks .$100 voucher down the drain that I was given for Christmas. I believe I was overcharged as on their website it states a sedan costs $80 for the premium wash which I received.I will certainly be going somewhere else next time... Customer service was very bad too!Extremely disappointed is an understatement. I could’ve done a much better job in a quarter of the time it took for them to wash it... Didn’t even get an apology for not cleaning the inside of the car even though I made it very clear to them at the start!

I wanted to sell my car So decided to take my car for detailing at Lakelands Shopping ccentre. I am very happy with the clean. I like the way they communicate. You will get SMS once your vehicle is ready. Its really convenient. There was few spots on my seats which i wasn't sure were cleanable but the guys made it look brand new & did amazing job with machine buff as well Great staff VERY WELL RUN CARWASH.

Took our car to have full clean and detailing. And yea there was lots of red dust. When we picked it up we noted he had not removed very rear seats and cleaned in boot cavity. He did this for us. On getting home we noticed more that was not done. Rear windows not opened so still dirty. No compartments in boot opened so still lots of dust. All around rim in boot dirty. Sun visors and roof not touched. Have started to go over ourselves but still lots to do. One bucket of red water and counting.Don’t be strayed by the response from the service to email them to discuss We sent an email as requested 3 weeks ago and they DO NOT respond and don’t resolve the bad service

Today 24.01.21 I gave my Prado for premium detailing. He asked for two hours and when I returned the car was done with a minimum effort ( Remember I paid $100) and see the photos.He proved he could not be trusted. I will not go back again and I will advise my friends the same. Better go to Forum one.