dusk Southland

Went in today, was served by a lady named Kat. Was very lovely and helped me choose a beautiful mood ring.

Very disappointed. Bought an Aromatica diffuser for $100 2 years ago. Wanted to replenish pods only to find model is discontinued and is obsolete therefore no pods - waste of money - be very careful buying their expensive products!

The staff here are always helpful if you need them, but also give you plenty of time and space to look around the store. I've spent more money here than I'd like to admit, and I'm sure I'll spend plenty more!

Absolutely love the products here. Can be quite pricey but well worth it. They have great range of diffusers which are beautiful and you are paying a little more but worth it. Staff are always friendly and helpful

One of the best store chains which sell genuine scented candles and much more .. thanks for bringing joy to our homes

Was very impressed by over all store lay out merchandising south land branch has a very warm welcoming friendly atmosphere. Staff attended to my requirementsAlanah & rose maree highly customer focused & nothing is a bother ... will go over & beyond to assist.Great team

Got my first birthday voucher, being in the club, and the staff were very helpful in explaining how it all worked. Once again another beautiful quality candle was purchased. Love Dusk.

What a fantastic shop. Special thanks to Saskia and Tamara for their helpful and professional customer service.

MANAGER bad mannered and I had to change my oil for a TESTER ( Because she didn't allowed me to change for a new product)Yesterday I bought some products from DUSK at SouthLand store in Cheltenham/Melbourn. Everything was alright until I try the Oil Ebony Rose Mood in my diffuser.I spent AGES for one drop ( as you can see in the video) And I was not happy AT ALL! So I decided that I would change my product day after ( today)I came back to the store this afternoon, convinced that i would never have problems to change my product ( as you can see in the video the drops are not working properly) and the manager, very impolite and with no manner, didnt understand ( even she saw my product was not working properly) and just accepted the change if it was for the TESTER ( Yes! The TESTER)I said to her that I didn't want something that was used, because my product was new. But she didnt gave me another option and now I have the TESTER that was dropping much better than mine ( she said it was against the policies changing something that was already used... IT WAS ONE DROP!!)I'm really really angry with the service. She was very disrespectful And now I want my money back.Thanks for your understanding,Ps: follow attached the receipt, the video comparing the TESTER and the one I bought yesterday and also my new" Tester"