Life Matters

Do not use this practice they're more intrested in your money then your mental health.Edit:A response expected from a business not a health service.A complete fabrication and void of any actual fact.Anyone reading this review stay well clear of this toxic business.

I’ve worked with the team at life matters for close to four years now and it’s a big family with seriously switched on and empathetic psychologists and team members genuinely doing their absolute best to support mental health and well-being! Big love team.

Fantastic workplace! A lovely practice that's providing a very unique, helpful, and loving approach to Psychology across the Newcastle area.

Life matters they should change the name to money mattersThey are not in this field to help people but to make money if you don’t have money up front you can’t have an appointment then when you do have the money you can’t get an appointmentThe admin staff have no training or skills to deal with or have any empathy for un well peopleLegally they are to have emergency appointments available on the day that’s not the case nor is there any attempt to have contact or inform your physiologist that you need helpIf you don’t fit their small selection client criteria you don’t get an appointment and dumped off to fend for yourselfVery disappointing

Cannot recommend kaine enough for behavioural Therapy. He is fun and engages my child in a positive way. He has us laughing ( me in tears of laughter) for most of the sessions with his crazy scenarios and reenactments, but it works as the messages are getting across to my son and he is learning in a fun way.I am also learning how to help my son.Life matters has a very relaxed vibed going and the waiting room is very comfortable.5 stars all round

If I could give zero stars I would.The main concern is the $$$ amount they can achieve out of vulnerable patients for little effort.My wife booked an appointment where they took a $60 deposit for a $230 session. 1 hour after realising the practices cost My wife booked elsewhere for free under the mental health plan. Immediately calling back to cancel the appointment she spoke to a receptionist who stated well your now going to have to wait months to get in somewhere else".My wife still went ahead with cancelling the appointment where she was then told the $60 deposit is non refundable because that's the admin fee to book an appointment which took 5 minuites to set up. When speaking to the team leader she was aggressive and unsympathetic towards the situation.I highly recommend choosing a different practice with your health and best intrest as a priority.Edit- response:For those reading the owners' responses

No disability access seems like a massive oversight for a psychologist. Surely Physical and psychological injury go together? And to have a building without even a ramp seems insane. But it's nice and close to beaumont st for the hipster staff.

Amazing friendly team, and their services cover support for all ages and issues. Much shorter wait times than most other Psychologists too! I have referred my friend there for an assessment for her son.

After much research, I booked in with this organisation. The booking process was simple and straightforward, however the person I booked the Zoom / Telehealth appointment with failed to show up.I phoned 3 minutes past the agreed time and the receptionists said they would try to contact the person. By 10 past I phoned again, and someone different said they would try and get hold of them. At 17 minutes past, I phoned again and was told that something happened" with a previous patient. They asked if I could reschedule the appointment

Could not speak more highly of Matthew and Lynne and their caring nature. They also ensure that access is accessible and that I make it safely from my vehicle to my appointment and back. Nothing is a problem to them.