west elm

Bought a table and dining chairs, paid extra for assembly. Chairs arrived 2 months before table. It’s all flat pack furniture so expected that when we paid extra that all items would be assembled. Apparently this is not the case. We tried to remediate this issue and they just ignored us. The quality of the furniture is average and you’re paying a premium for it. I will never shop with them again. And the money goes offshore! The staff that sold to us was nice at least and the delivery people were cool. Just the overall experience of having to assemble furniture ourselves, we could go to IKEA lol

When everyone who has a mortgage is less concerned about furnishings than interest rate hikes ahead it is vital that furnishing retailers either make prices attractive or make the furniture outstanding. West elm manages to do both to a reasonable degree.

Bought a dining table West Elm. West Elm charge one of the highest delivery fee as compared to other stores. Yet, we ordered the table to be delivered in DECEMBER 2021. It is now APRIL 2022, and we have been rescheduled THREE times. Still waiting for our table...Because of this, I have had to reschedule my electrician as a light pendant was to be installed above the dining table.We have spoken to their customer service to get a confirmed date as to when it will be delivered. West Elm confirmed the table will arrive on 7/4/2022 and we got a text on 6/4/2022 to say it has been rescheduled again. A DAY BEFORE DELIVERY!If you want to buy anything from West Elm, do expect terrible customer service, a delivery fee higher than any other store and your goods that will not be delivered on time.Waiting 4 months for ONE table, how much longer will it take?

The designs are nice but the construction is incredibly poor quality. I've ordered arm chairs, coffee table and bedside tables and they were all substandard, especially for the price. Arm chair legs didn't screw on straight, wooden coffee table wasn't sealed and so got water mark damage all over the top of it, and the beside drawers don't slide properly. I'd never buy from there again...

I have simply ordered a quilt cover and pillow cases and paid $30 delivery. My pillow cases arrived weeks ago yet I am still waiting for my quilt cover. Despite many attempts to contact customer service they continue to tell me my quilt cover is in stock but that they are expecting delays, I am doubtful that it will be in stock when they find the time to ship my order. I ordered these products in January.

HelloI just wanted to make fellow consumers aware of the very poor customer service at West ElmWith online purchases. I ordered 6x items at the end of feb 2022 and only one was delivered (in April 2022) and despite the many emails and phone calls no action has been taken by west elm to rectify the issue. I have had to make a complaint with DMRS.Although they have beautiful furniture and homewares I would never again but anything online or in store. It is not worth the risk and time this is taking to follow up.

I ordered a double century (wood) look curtain rod and napkins in mid-December. The rods came just after Christmas however, the quality was soo poor - the wood veneer (sticker) was peeling off in multiple areas. I've been emailing them multiple times to organise a refund and it's now February and they haven't responded to my email!! Oh and the napkins have still not arrived yet!!Don't be fooled by this 'high end brand', the quality is just as good as something 1/4 of the price.

Great design & customer service, with a solid warranty on their goods. But the items can be prone to small hardware defects, which can be annoying even though they do try to make the warranty claim process as painless as possible (in store staff are awesome & very professional).Shipping delays from a mix of an apparent warehouse relocation & what I assumed to be COVID related delays caused my delivery to be delayed by half a year.

Bought a chandelier fr here only coz i really liked it. Surprisingly it all went smoothly and arrived earlier than expected.3 stars coz if there ever is a business who wldnt go out of their way for customers or even response to queries, this will be IT!! Problem is their customer service is based in the US and are as useless as it can be.N the staffs here, not that much better. I left my number for a manager in the perth store to call me bck n as expected, nothing. I had to call them again over a week later n spoke to a manager. She's supposedly gonna call me bck with more info on my product query but I'm not holding my breath. They are just so uninterested in customer satisfaction as a whole. Shame as they have some nice stuffs in there.

A complete disregard for animal welfare mars an otherwise fantastic store.I've shopped at West Elm many times before and have never had a problem with them until now. Visiting their store recently I noticed that they were keeping a betta fish in wildly inappropriate conditions, tiny bowl, no heating, no filtration. I expressed my concerns to the staff, as in that situation a fish that should live 5 years would be lucky to live 1, they were quite dismissive and assured me the fish was fine because it 'got fed'.Even ignoring that they've consigned one creature to die a slow and painful death, presenting it in such a way in their store is likely to mislead customers about the appropriateness of their products for fish keeping leading to the slow deaths of more helpless creatures.Overall I am extremely disappointed by a brand I thought was ethical.