Raine & Horne South West Rocks

Booked frangipani cottage hats head for 5 nights at a rate of $858.00 we paid our depositand the booking was confirmed through stayz....2mths later we get an email from Raine and Horne stating the cottage had new owners and the tariff for the same five nights was now $2011.00 needless to say we were not impressed at this inflated price and in principal we were forced to cancel...our deposit was refunded...but please friends be aware of your rights...we are now struggling to find other accommodation to align with our dates to meet with our family and friends. A very disappointing and distressing experience. Our friends and associates trust in both stayz and all partners involved in this money making venture is shattered.If any Athoritys would like to review this awful event we have all the documented and relevant info.

This company lacks morals and customer service skills. The issues I had with this company were many. Firstly, I tried to make a booking and they told me this particular unit had a minimum stay of a week but sometimes if it's closer to the date, the owner will approve a shorter stay if there's no interest. Fair enough, I thought. So, I called back and the real estate got approval from the owner to book my shorter stay. Wow

Booked holiday accommodation in December 2016 for March 2017. They failed to disclose that the property was for sale and one month prior to us arriving they sent us an email canceling our booking as the property had been sold. Very unprofessional.

Thanks to staff Katie and Matt for being so proactive, friendly and helpful during our stay at Arakoon.

The best Real Estate I have ever rented through, cleaned for and holidays through. Very professional and polite always.

The people are great. You get great old fashion country service. They have great places for holiday accommodation. Well worth seeing them for holidays.

Called this morning to enquire about some holiday rentals. Katie who answered the phone was rude condescending and sarcastic.Pitty to the owners of these rentals she is not good for business

Apparently you can't hold parties, but, apparently you can hold parties, as a neighbor of one of the holiday rentals they let, I suffered people partying, offensive language and children jumping my fence to retrieve balls whilst stealing other toys from my back yard.

Excellent agent to deal with. Most helpful and understanding for holiday letting. Offers the courtesy of letting you know if you can move in earlier than normal if available. Always friendly and professional.Highly recommended

Absolutely disgusted with the staff and their attitude. We stayed at Norfolk Cottage and windows and doors were not secured as you would expect upon arrival at a rental property. Windows were closed but not locked and on our first night stay after unpacking and having dinner we locked the doors and after going to bed we were robbed of our jewellery and cash in total about $18000 dollars and staff couldn't have cared less. Just started to back pedal about us not checking we were secure and I know half is on us for not being diligent and checking all windows were locked and assumed they were as all were closed but half the buck stops with them too for not having the property secured upon renting said property. Never even wrote down anything about our complaints let alone make an effort to help. Would advise anyone who uses this company of their negligence and will never use them again for anything. Beware renters of this dodgy company and their attitude towards patrons.