Zamel's Jewellers - Gunghalin

Went into Zamels Gungahlin this morning, there were no other customers in the store at the time, I stood there waiting to be served while 2 staff members just kept their heads down and didn't acknowledge me. One of the staff then moved to another counter, looked over at me, very uninterested and mumbled what sounded like 'hey', I told her I need assistance and would like to look at some earrings, she just stayed where she was and said, huh?". Her care factor was zero and I felt like I was just an inconvenience and interrupting her day. I told her to just forget about it and left. I won't go back to that store again."

Bought a watch here from Francesca. She attempted to resize the link. Unfortunately, she didn't seem to realise it was a pin and collar set up. So we got a resized link without any collars in them, and I imagine they went flying away. So, as predicted, we had loose pins that were falling out when we got home. Makes you wonder what she was doing in the back room when resizing. Did she just ignore the collars flying off? Did she ignore the loose fitting pins? Or was she oblivious to it all? All scenarios lead to the same conclusion unfortunately. Do not come here. They have no idea what they are doing.

What a joke.... I did gave them 2 chains to be fixed and I been quoted $30 to $35 per chain to be fixed lady on that day didn't put any price on copy of my recit. Items come back 2 weeks later not with a week as I was promised and total bis was $105. Won't use them again for anything. Honest review by disappointed customer

Ilvana provides very generous and quality service. Fantastic experience. Great range of products.

Visited the store on Sunday lunch - no customers in store. Walked the around the store and the lady working didn't even bother to look up nor acknowledge us.

I went into the store today and got amazing customer service from a woman named Shagufa. She was very friendly with excellent customer service skills. Lovely experience in store.

Bought a braclet for my daughter's birthday here and the service was excellent. It is advertised to open at 9am on their website but don't bother going before 10 because they don't open the door to customers until they have set up.

It is the worst jewellery store ever, I bought 3 bracelets from them were on sale for 75$ and more, they turned black in 2 weeks one of them still with the tag, I haven't even worn. their jewellery quality not even like the 5$ 8k bracelets which l bought from ebay 2 years ago and still look like new. Don't waste your money buying from them