Forest Lake Lodge

Looks nothing like the photographs above.Staff are horrible to residents calling them ferels registered staff have been witnessed smacking a resident but another staff. Water jugs are filled with moldy taps and filters with mold in them place is a disgrace and i feel sorry for the beautiful residents that reside there.

Absolutely disgusting. If you have someone you love, never ever put them in here. Absolute negligence for their patients, you would think for a “caring” facility they would actually care. But instead they leave dressings unchanged for weeks until the patients family are the ones who notice that the bandage hasn’t been changed and has now caused infection. Or if a patient is having breathing problems due to a chest infection and leaving them flat on their back till luckily a family member arrives to find them gasping for air. Whoever is in charge of this place should be ashamed of themselves. They clearly don’t have any heart or regard for a human life.

Been going to the lake for 25 years and new staff an new management have changed the place, bartender, very rude backed up with a even ruder manager....disappointing,

The food is disgraceful. Pureed to an inch of it's life. Even when elderly can chew. Family elderly member refuses to eat their food (which I would not touch myself and it looks disgraceful) so we have to provide food when we can. Absolute Skeleton staff on the weekends. Saw a call for ensuite assistance that lasted over 10 minutes. No wonder there are falls in the place. The website states we also provide delicious freshly baked biscuits

Forest lake lodge is indescribably fantastic. The moment you enter you're overwhelmed by such a friendly aura by both staff and residents alike!!My great grandma is in the Memory retreat due to her dementia, and i've honestly never seen her happier. I'd like to thank the staff for improving her quality of life immensely, whilst keeping me updated on the important parts of her day when i visit.

My mother recently passed away peacefully at age 94 and had resided at this facility for the last two years. Unhappily, she was a lady of very fixed and abrasive (sometimes) opinions and we feared she would resist being in aged care. Miracles do happen! From day one she was a picture of happiness and took every opportunity to emphasise just how well she was looked after by FLL staff. Zero complaints (for the first time in her life....).

I was only there for lunch with family but it was a good experience all round

This aged care / nursing home is nice. Good facilities, good environment. The majority of the staff is great, however like anywhere staff changes. I would recommend this facility, but always keep an eye on your old folks no matter what or where they maybe.

I am a little afraid to be 100 percent honest in this review because I worry it will effect my mothers care. I disagree with the meals being healthy, as mum is diabetic & the meals taste like copious amounts of salt have been added, so salty my mum cannot eat them & she shouldnt either her sugar level will go through the roof. . Upon her arrival there mum had a wound on her leg, after 2 weeks the dressing still had not been changed. On one of my visits mum wanted to go to the bathroom so I pressed the button & waited, after 13 minutes I pressed it again, after 25 minutes I pressed it again & went looking for a staff member, I had no luck. I realise so many people need care & occasionally this may happen but it happens too often & the distress I see in my mum distresses me greatly.The staff I have had interaction with mostly have been very nice, approachable & helpful but more staff are definitely needed to give everyone a better quality of living, I would really hate to think it comes down to less staff more money bigger profit?

My mum was sick after her evening meal, was attack by an lady in there, am man was/has been lining on her bed, he plays with himself, c wants to come home to live with us, c has family, like many others in there, but there not letting them come home at all. Its an trouble place its an jail for them set times for every thing, DO YOU HEAR THE SRS SING,THE SONG OF ANGERY SRS