BIG W Craigieburn

By far the best , most spacious and very well organized Big W store with excellent merchandise. Really impressive layout!

Good variety of clothes and household goods at reasonable prices. The thing I appreciate the most is the direct to boot service. I will continue to use BigW as long as this service continues.

Long waits in the direct to boot orders. The instruction on websites on how to let them know you have arrived or waited at car park or whether you should press the buzzer, their websites is confusing. Have to ring store couple times but not answering so went inside store only to tossed you again back outside, not helpful customer service staff. Since the rest of my order was unavailable, what's left in my order was so tiny they could just have given to me there. But since they didn't bother to check my order number it frustrates it's customers more. Staff are not focused on their tasks. It'll frustrate you to rather pick up your order yourself inside store. Very disappointed. You shouldn't keep direct to boot option if your workers are not keen to it. Received notice of unavailable items came to my email first then last email said it's ready for pickup and all my ordered items were listed. Got headache very frustrating.

I wish I can give zero starsPicked up a heater (picture attached) it clearly says 79 but at the checkout it was coming a different price called manager Durga very rude person refuse to owner the advertised price …… I work in same field I know if someone misplaced the item on wrong shelf I can understand…. But there was heaps of same kind ………as a customer anybody will think it’s the same price as advertised… poor service zero stars for Durga and team

Bought some really nice clothing very cheap and excellent quality.Lovely people who work there.

5 stars for keeping the store clean, unlike the Kmart next door. Big W all the way!

Good variety of pans and pots available there. Bought 2 today.Update: bought some more stuff again after 2 months. I like the variety of non-stick pans available there. Also hey have a huge variety of towels with varying prices according to your choice of quality.What I also like is their considerable section of books and movies. Cutlery is also of fairly nice quality with affordable options. There is a cosmetics and personal hygiene section as well.

Always really helpful at this store and quick and easy, not too busy

They got rid of plastic bags, from self checkout.So I proceeded head towards to Kmart, I got a similar product with the added benefit of a plastic bag from the self checkout.