Lancemore Mansion Hotel Werribee Park

The service is an OK but it is definitely not 5 star hotel as they position themselves. For example, from the beginning, a few items missing in toiletries, rooms are pretty basic, Stainless design of bathroom sink is questionable at best. Overall, everything is really basic and does create this wow effect for the very very high price. It looks like management is not trying... Swimming pool is great, steam rooms OK. Gym very basic and tiny. But everything is there like towels, beds etc. Again, not much too complain about but for the top price, I think a few things could be better. If you pay topp $$$ and want appreciate the comfort and service it is better to choose a different place. If price can be slashed then OK for a 4 star classification for this hotel.

Settled in beautiful gardens, you’ll be able to relax and enjoy some nice walks. Unfortunately half the gardens were closed as they set up for an event.The hotel, however, is completely overpriced for the experience they actually deliver. I arrived and my room was not available, so I had to wait. I was not offer my complementary wine on arrival and had to ask for it myself.The blinds in the room and cheap and don’t block out the light. Pillows and mattress were too soft.The room service was extraordinarily overpriced, with a $6 fee too, for cold fries and a dry burger. The on site cafe is like a roadside convenience store in terms of what they offer. The on site restaurant is expensive for average food. At the breakfast the staff literally sprayed bleach on my table when my food was sitting there.There were no clean towels in the pool area and the virtual assistant doesn’t reply to any of your messages.This is NOT a 5 star experience.

We stayed one night for my friends birthday. We had a great time - treatments in the spa were excellent and we enjoyed the high tea and a dinner. I do not believe it was a 5 star experience. For example - there was no hot water for the time we were there. So we ended up being cold during our spa treatments after cold showering off the body scrub, and weren’t able to shower in the morning, or wash chlorine off after using the pool. For some people this would be a health risk. There was also really loud music playing outside out room until midnight - I think most guests would be trying to sleep before then. The staff we encountered were helpful.

I booked a Conference at this venue and not only was the venue stunning, but the amazing team were too.Gabby and Joy helped organise the whole event, kept in contact with me leading into the event and ensured everything was prefect for check in. To help us throughout the days we were there, we had Jade and kirstie who not only ensured our food arrived on time, they were available to us to help with anything we needed, including tech support!Our team left the venue commenting on how successful it was and how smooth everything ran.Cannot thank the incredible team here enough for everything and i cannot praise them enough! Thank you Gabby, Joy, Jade and Kirstie. Absolutely beautiful service. A job well done! X

The breakfast and dinner was great and the staff in the restaurant were all great. Bar staff were also very attentive and room cleaning excellent. That was all great.What we were disappointed on were the following. There is no concierge at the door or anywhere to be seen. You’re on your own loading and unloading your car. Did not even get any assistance from staff that just watched us struggle with bags. Nobody made any attempt to assist with bags. You’re on your own. Do remember this is a 5 star hotel.There are a lot of areas in and out of the hotel that badly require maintenance. it’s easy to see.We were there all weekend and we paid extra to leave about 1 pm on the Sunday. They actually called our room even sent a person at 1:05 pm to see we had left the room. Are they so paranoid with guest leaving on time. I would see the point them call at 1:15 or even later but 5 mins past the hour, that’s insulting in my book.I have spent time in many many hotels all over the world and this hotel is not 5 star. Don’t get me wrong There were areas that were good and we did have a comfortable and relaxing weekend but there were aspects that certainly did not meet a five star rating.

Very disappointed in the cleanliness of a 5 star hotel. Blinds were dirty and did not block the light out. The bathroom amenities were not complete. Not worth the money. I have stayed in other 5 star hotels were cleanliness was of high standard. The only thing that stood out was the restaurant manager. He is very attentive. will not recommended with the high prices they charge for rooms. nd funny.

My first time to Werribee Park and Mansion in over 20 years and didn't really know what to expect, but ended up having a great hotel stay! The surrounding gardens are beautiful and the hotel itself is absolutely lovely. We had dinner at the hotel restaurant where Debbie looked after us and was very attentive. It would have been great if there were some spotlights out in the surrounding gardens at night, as I'm sure it would have been a beautiful view from the restaurant. Breakfast was also good and what you expect from a hotel buffet; a big thanks to Saurabh who looked after us that morning too!Overall a great stay, thanks Lancemore team.

What a wonderful stay at lancemore Werribee Park! I came here for a weekend with friends but I can't wait to return with my family. The grounds and adjacent park are stunning as is the historic mansion. The stand out for me was wonderful service. Lovely Debbie was so genuine at dinner service and Surab was always ready with a smile. Renee at the Cafe was so sweet to chat to. I'd love to see more local goods in the Cafe to enjoy in the parklands for a morning - seems the perfect location for it. Parks staff were also so friendly and knowledgeable with the gardens and historic mansion. I can't wait to return with more time to fully enjoy and educate myself in this stunning part of Victoria!

Not 5 star and not worth the price. We stayed in the newer section of the hotel. Tiles in the bathroom are permanently stained and look dirty and the blinds don’t block out any light. You can’t charge your phone and turn the lights off in the room at the same time. Significant amount of sand/dirt was dragged into the hotel from the car park, through reception and up the stairs due to the grounds being wet when we stayed.Hotel also charged us for mini bar items not consumed (no items were consumed at all). We had to push and follow up for it to be refunded. I recommend you check your credit card a week after your stay because they won’t tell you they’ve charged you either.Breakfast was lovely and the grounds are beautiful, but it’s not living up to the prices charged and is far from other 5 star, comparably priced hotels.

My partner and I had the pleasure of having our wedding at Lancemore Mansion Hotel in Werribee Park. Words cannot describe how appreciative we are towards the wonderful Caroline who is an Events Coordinator there. From our fantastic wedding taste testing experience to the master run through meetings, the team here really went above and over to ensure we had the best day.We had the library as our bridal suite for the morning and stayed two nights over in the hotel. The food is amazing, and all our guests raved about how different it was from your traditional wedding menu.From the chefs to the general staff and Directors, the team at Werribee are lovely and it is clear that customer service is front of mind.The only advice I would provide for to-be-brides thinking of booking, is to ask about the limitations you might face with Parks Victoria in terms of bump out/in, and confetti.Overall, we are so grateful for our experience. Lancemore Mansion Werribee Park is a magical place with rich history and beauty like no other. We are so glad that we chose this location for our special day.