The View on Hannans

Nice rooms, friendly staff, great breakfast and dinner. Crib lunch was very disappointing

The room old and tired. Road noise dreadful. The bathroom drains extremely smelly, stank the room out. No offer to move when informed about the stinky room. That's just the way it is" . Also had a RAT in the room...did move rooms then when I stated I could stay in that room. Staff x3 stand-offish to rude.Obviously I won't be going back!"

Upon arrival staff were friendly and helpful, which is largely where the positive experience ended. The room was stuffy and dated, but functional. Very noisy location - heavy truck traffic makes for interesting early mornings, as well as the slamming of surrounding doors and sounds of showers and yelling at 4am from the FIFO workers. Spoke to reception on day two, enquiring as to the “streaming services” listed on both the booking site and their own website as available to our room, only to be told by the manager hiding in the office that “you get what’s there” - which was nothing. The thick black dust on the extraction fan in the bathroom and dead insects in the ceiling light should point to the level of care applied by staff to this facility. Had to approach reception on day 3 for fresh towels, as housekeeping had not serviced the room. On day four, after a disappointing conversation with reception, our room was serviced, then ignored for the next three days. One of the laundry facilities was out of order, and the second facility was disgusting - half the machines were out of order, the floor was strewn with rubbish and the ceiling thick with black cobwebs and PowerPoints so dusty I’m surprised they didn’t start a fire. The much lauded bbq area was filthy, with practically mouldy food on the hot plate - not to mention the water fountain in this “relaxing” area was green and stagnant. I’ve stayed in caravan parks better maintained and serviced than this “four star” hotel. No brochures or information about the facility were available for guests in the rooms. Once we returned to Melbourne we were charged an extra $30 credit card surcharge that was not explained to us when booking or upon arrival. The staff member we spoke to - Maddy - was rather abrupt on the phone with these concerns and responded to our concerns with “well, we have 128 rooms, you can’t expect them all to be serviced everyday!” Actually, for a four star hotel, yes you can! Ultimately, if you want a location close to town, and a bed to sleep on, it will meet your needs. If you’re actually expecting four star accomodation - look elsewhere.

My room and my adjoining room,had the aircon system mounted on the roof of my room directly above my bed,when the neighbours had the aircon on it sounded like pl anes were on the roof.

Reception staff were good with checking in. The room is clean and comfortable with the normal tea and coffee. Restaurant was more of a buffet and set up more for workers but it was still good.

It was just a place to rest a weary head. Stange layout, living space downstairs, beds upstairs, which meant (when I was there) that is was cold in the living area but warm in the sleeping area, could be uncomfortable in Summer. No TV in the sleeping area. Free WiFi which worked ok but was nothing special.With the exception of the exhaust fan and a bit of a funky smell, the bathroom was clean. The water from the shower was not well contained by the shower curtain, making a bit of a mess. No shortage of hot water and very good water pressure. Needed to unplug the TV from the wall several times to get it to work properly, just wouldn't change channels via the remote. The aircon was a little noisy on the roof and I did notice that the filter was blocked with dust. Kitchen was basic and I was disappointed to see a thick coating of grime on the rangehood and a dead fly in the fridge which isn't acceptable. Needless to say I chose not to use the kitchen.

Best FIFO room I have stayed in. Good food and friendly staff. Has cooking facilities in room. Shower did flood if shower curtain not closed fully

Was booked here through the company. Plenty of off street parking behind the units. We needed a secure spot for our cargo. 2 storey apartment style rooms with kitchen area and shower downstairs.There is also a small seating area out the front.The room smelt overwhelming of disinfectant. Opened the bathroom door and wasn't impressed. It smelt like urine.It may have been the long shower cutain still sitting in water that may have been the issue. Plenty of clean towels.Room lighting was unusual. Couldnt turn off the downstairs light from the upstairs bedroom.Breakfast in the morning was buffet style. Fresh and well presented.Overall the staff both at check in and breakfast were friendly and helpful.I thought it was a little expensive for a bed for the night seeing as breakfast wasnt included.The company also got charged a credit card surcharge. Surely that shouldve been included in the rate.

The receptionist I had named Maddison Martin. First she mixed up my payment with some system issue that she couldn't explain well, then she was being extremely rude to instruct me to come to the reception to provide my credit card details. When I was asking her if I can come first thing tomorrow morning, she said I couldn't. I explained to her that I'm extremely tired as I have been up and running for 24 hours due to the nature of my job, she replied so do I". She also raised her voice saying that it is not her fault and it is not her job to solve my problems over the phone. So I was forced to come to the reception in my pyjamas when I was already half asleep. Finally

Great rooms and location in town. Comfortable beds and I enjoyed staying here for the 3 nights we were in Kal. The breakfast spot was spacious and it’s a plus for their opening times to cater FIFO hours. Will be choosing here again when we are back in town.