Australia Post - Upper Mount Gravatt Post Shop

I went for passport application submission on last Tuesday at 1:30pm . I traveled from 20 km and when reached . A lady about 40 year old service me . She was not in a mode to do work . She said our photo copier is not working so I cannot do your application. It was so disappointing that I didnot gone back there till few days . Then call there HO and they confirm photo copier is working

The staff member Lauren in the store has been extremely rude and unhelpful. She should be sacked and very shamed of her behaviour.We were in a hurry to apply a passport for our daughter. She looked at our application and impatiently and raised her voice said our application was printed incorrectly and refused to help us as it’s going to be an error against her?? We wanted an explanation why then she started to raise her voice again without giving a reason. We requested to speak to her manager and she yelled ‘Go for it!’ So we ended up speaking to Michelle, Michelle has been helpful and advised us what was the reason and why.Please treat this as a formal complaint and needs to be investigated by the head office complaints team.

To the lady that served me this morning (05/04) close to 9:30am - smile and be friendly. How hard is it to be polite in a customer service role. Not a good image representing this Australia Post

Nice medium sized outlet for Australia Post. This is a full service post office with all specialist services available including cash cards for International travel, passport applications and all your postage needs. There is a good number of service counters, as well as self-service kiosks if you prefer. Not overly cluttered with extra items for sale, making it easy to navigate through the shop with a pram, wheelchair or shopping trolley. Friendly staff.

I was served by a lady with blonde hair, she was very quick to help me and kind when I wasn’t sure what to do. She remained very professional although she was very busy and had to help so many people!

If you have the option of changing your Australia post location, which you probably don't because why would we have the option to choose a better, more local one, I recommend you do. Inconvenient to get into to try and receive your mail, just to find the app has said it's in a parcel locker but then refuses to issue you your package.

Doesn’t deserve one star at all. This post office still has traffic because it located in a very good spot. Staffs are very rude, impatient, not friendly at all. I don’t think they care about any of customers service at all. Seriously, I rather use self checkout machines then talk to any of them in the counter. Feels like they hate their job so much.

Saturday morning. Staff were alright but the place was a bit chaotic. People were lined up to outside the door and there was a 30 minute wait just to get a postage stamp, which seems pretty ridiculous. Would be nice to have separate queues for passport and then everything else so that people can get in and out quicker.

The lady who worked at the front desk around 11:15 today, I don't know her name, but I'm giving her a bad review. Very rude and impolite! She shouldn't be there to serve customers.

This five star is given to the gentleman who served me today. He is definitely a person for hospitality, and his knowledge and manors just made my issues easier when I asked him. When writing this comment, I'm that pleased that I'll go over again tomorrow and get his name. Awesome person with fantastic service !