Premier Rug Cleaning Brisbane

I just had to let you know how very happy I am with the two runners you cleaned for me. They are custom-made wool & viscose rugs and I was a bit hesitant about who I should get to clean them. You were recommended to me and I'm so glad I went with you! They've come back looking like new! I found the whole experience very professional, from the advice I was given prior to having them cleaned (where you very clearly explained what I could expect), to the pick-up and return of them, where you went out of your way to accommodate my schedule. I will definitely be recommending you to others.

I just got my rug cleaned and all can say it was well worth it it look like new and I love how they take it away and bring it back clean and dry so much better then having a damp rug I would recommend this service 100%

Do not use this company!! They took my 2 year old $2,500 rug that had a yellow drink spill on it which was about 20cm wide at the most and now the drink stain is over the whole rug. Initially Premier cleaning emailed saying they couldn’t get the yellow drink stain out which I was fine with as I planned to place a piece of furniture over it. They delivered it back to me after a few missed deliveries with poor excuses (it’s raining or the rug dried wrong have to re-clean or just couldn’t make it ?) to find it was covered top to bottom in the yellow drink stain. They took it back and now say it’s not the drink stain it’s the backing glue that is causing the stain and I need to pay $500 to have it replaced!?The last interaction on the phone they had called on the expected day of delivery telling me they cannot make delivery after me racing around to be at home for delivery. No apology until I asked for one. Then the lady is “explaining” to me that the stain is the backing and definitely a coincidence that it’s the same colour as the spilt drink and they have just inherited a problem rug? I have had it cleaned with another company before and no issues. Awful customer service. This has been going on for 8 months and still don’t have the rug back?! It’s ridiculous, will be contacting fair trading.

Totally wasted $300. Absolutely no noticeable difference in before & after appearance of rug. I actually thought they rtd it not cleaned. It was rtd for a 2nd clean & still a disaster.I do not recommend this business.I submitted a complaint with the Office of Fair Trading, requesting a full refund but I was unsuccessful.Complete waste of $300 !!!!

Do not use this company. Awful customer service, had to call and email 4 times just to find out what was happening with my rug. Finally got it back after one month, looks worse then when I sent it to them. It literally looks dirtier and now we have 2 runs in our rug that were not there before....I don't understand what is happening at this business. Do not use them.

Excellent service! We had 2 rugs cleaned and are very very happy with the result. Over the years our dogs have brought a lot of sand in from their beach walks and also generally made the rugs grubby and tired looking. So we made the decision to get them cleaned. Such an easy process. The rugs were collected and went through a very thorough cleaning process and were returned looking and feeling so good! Very seamless and professional service.Very much recommend Premier Rug Cleaning.

I was tossing up between Premier Rug Cleaning and another rug cleaning business. Like most people I also read a number of reviews (including the negative ones). I always anticipate that every business will have a negative review and try and read between the lines. I have just had my rug returned and I could not be happier. Leanne did everything as she said she would. The communication via email was excellent and explained everything you needed to know. The fellow who picked up the carpet was polite and arrived in the timeframe that was provided. The gift was a lovely surprise and a nice token. The carpet was returned and smelt a lot better than when I gave it - it had been rolled up for a number of years at my parents home. The carpet looks fresher and yes there was a few fibres that came up when I unrolled the carpet but it is a Persian Rug and therefore with a natural fibre I would expect these to be there given that 'they fall out' as the rug has been 'agitated'. Nothing a vacuum cleaner can't deal with! I have more rugs to have cleaned and have no hesitation to ring Premier Rug Cleaning.

19/6/2023Third time we have used Premier and we have had the same rug done again and as usual the result is amazing. It looks as good as new every time. Can’t recommend this company highly. enough. The service is excellent. Will continue to use them again and again.

We have an expensive delicate fibre rug and had difficulty finding someone to clean it (there were no stains, but it needed refreshing"). The overall result and the service was excellent. An important aspect was the initial discussions on the risk associated with rugs made out of wood fibres after which I took the risk and this proved to be the correct decision."