Live & Learn Academy Taree

Currently being charged 100 hours a fortnight of our child care subsidy but he attends 40 a fortnightGot double charged for day care last week and have attempted 4 times to call today and after listening to about live and learn academy being one big family it hangs up on meMost of my family members don’t hang up on me before actually taking the call so I don’t think the catch phrase matches the service providedFurther more our son comes home most days with bruising on his knees and more recently his backside. This does not happen at his other day care and I can accept our son is adventurous but why bruising on his back side and any incident that occurs we are rarely provided with an explanation for this. Lastly we have to regularly return to the day care on days off to collect his belongings or wander around the day care finding this belongings.We have tried to be positive about our experience here but after seeing him attend another day care 3 days a week it’s evident the quality of this centre is severely lacking in many regardsIf someone could get in contact with me so we could be appropriately refunded for being over charged and have our subsidy hours correct so centerlink can reprocess this on the asap that would be great.Regards,E.McGrath’s unhappy parents.

My daughter was enrolled at Live & Learn from March 2021 to December 2022. I was satisfied with the care provided to an extent. Most of the staff who looked after the kids were friendly. I wasn't happy that even though there were paint smocks, they were never put on the kids, so my daughter's clothes would be covered in paint whenever the kids did art. I also couldn't understand why her hands and face couldn't be cleaned before I picked her up. I met the owners once and I wasn't impressed. It is the owners that I have a major complaint about. Although my daughter finished in December last year and her enrolment was formally ended in January, Live & Learn continued to take direct debits from my account after this for about six weeks. Since then I have been waiting for them to reimburse me the $700 they owe. I have contacted them a number of times and each time was told I would be paid. I'm still waiting. Do not trust the owners.

I do NOT recommend Taree live and learn. I've had really bad experiences here.For example. The manager is NEVER there to open on time (always made excuses) I would have to leave my child with an educator out the front until they opened, times frames varied, I left one morning at 650am and the manager still wasn't there to open the centre.Furthermore, they have ZERO resources for the children. I've put in a complaint and owners response thanks for bringing it to my attention" with nil changes