Chemist Warehouse Windsor Home Zone Centre

Not only do they never have enough staff on, the staff that are on are rude, seem to work at a snail's pace and seem to have no regard for their customers. Very disappointing and I can there are many similar reviews - what is being done about this?

Convenient parking and longer opening hours, competitive prices and large store with lots of product selections. Staff knowledgeable in product recommendations, helpful and friendly.

My partner had a script there where he could only pick up one pill at a time for his safety and because it clicked over to a new year they cancelled his remaining script and he couldn’t access the rest of the pills he already paid for. The staff were rude and he already had a slip up here where every time he time he would go in to collect one they made him pay the full script again over and over until somebody finally realized and they had to refund him.

Chemist warehouse Windsor at least, has the absolute worst wait times for prescriptions. They get pricing wrong in prescriptions. They are so bad at customer service it’s beyond infuriating. Big shot chemist comes in to sell out all the small businesses, and does a poor job. (30+ minutes now and still waiting for my script)

I visited the other day to collect mine and my daughter's scripts. I was served by Dolli who took the time to go through all of our medications and even found a solution to an issue I was battling with the last three months. I have seen specialists, yet no doctor has been able to assist me until this visit. Dolli suggested I take my medication at a different time, among other things. Since implementing her suggestions, I have been feeling significantly better. I have visited many pharmacies in the past and have never had a staff member exhibit this level of care and concern- a very refreshing experience. I will only visit this location going forward. Highly reccomend!

Waited 45 minutes to be told that they didn’t have my medication in stock after being told they had. Not only that but my script barely got passed to me before being walked away from - no apology. Service with a snarl. It’s not the first time either.

The pharmacists are very helpful but the cosmetic products are dry and out of dates and when you return them, they say it’s not possible to refund as it’s been used.I bought it to use it of course but was not producing any color and this problem has happened three more times in the past that I did not care to return; they need to have a look at this issue specially the products from Loreal.

What is it with customer service staff in the last year?! I am so tired of going into a store and asking a legitimate question only to be stared at like I’m an alien from outer space! It’s as if the majority of employees still have their heads stuck in daydream mode since covid lockdown.This chemist warehouse branch is exceptionally atrocious at customer service. The other chemist warehouse in Windsor are a hundred times better… staff are engaged, cheerful and genuinely interested in helping you find what you need. They are all knowledgeable and informed about the items they stock and even offer extra advice based on their own or other customers experiences with the products.The European woman who served me here, when asked a question about a hair treatment, said, “How should I know? How about you buy it or look it up and find out?”. Obviously customer service representatives have different responsibilities these days and none of them involve providing customer service.

Horrible experience!! Could not access most of the shop because boxes were everywhere, not wheelchair accessible at all even though there is a disabled park right out the front. They didn't have anything I needed and staff were no help, I tried moving boxes out of my way but they got moved back.Seriously ruined my day and has put me off ever shopping at chemist warehouse again.

Wont price match as they advertised even after showing them online catalogue.. The lady at the counter was rude and claims she can only price match after calling the store and confirm the price, but hesitate to call as the counter was busy. Just paid an overpriced rate and had to move on. Never coming back to this shop.