Australia Post - The Glen Post Shop

If there has 0 I’ll be happy to do it. The stories is when I post the parcel from Melbourne to Hobart the officer told me it will be arrived next business day and when I check online it also says that. But I waiting for a month still not arrived, then called them and just saying waiting for other week, useless au post.

Delivered to wrong address. When called up customer support, they were extremely abrupt and non-apologetic.

Been there once,I just friendly asked how to pickup the package, the lady served me seemed annoyed and yelled at me “NO! YOU CANNOT PICKUP HERE!” without any explanation. That was HORRIBLE customer service, you really should learn how to treat customers! Really disappointed!!!

I have been visiting this store for more than one year, and I have never posted any negative reviews on google. Most staff are friendly except for one lady at the counter who always speaks quite loud. She served me a couple of times, and she was being unprofessional and rude. She made me feel disrespectful, awkward and shameful. When I was queuing up in line, I always hoped that I would be attended to by other staff than her. I’m not sure if she treats everyone the same or just towards me. I hope she’s not.

Wanted to say a big thank-you to Melissa and Corina who spent quite a bit of time assisting my blind client with her enquiry re free postage. A previous method of providing this free service has changed and Melissa investigated and followed up during a subsequent visit and refunded the cost of the Priority Postage. Both were kind and professional and it was greatly appreciated.

Very ageist post office - do not use unless you have absolutely no option.I am an older woman and went to pick up a parcel. I took my id and from my passport the staff could see it was me and my name matched BUT I was unable to match my signature using my finger to sign on the screen, the staff humiliated me. I asked for a pen to write my signature on the packet but she just wanted to point out that I couldn’t match it on the screen.They really do not like older people here. Dreadful service . They should remember that one day they will be old an treat all customers with respect.

We visited The Glen store and looked to buy a waterproof registered envelope for posting a passport. A staff got me a cardboard envelope. When my wife returned to confirm the waterproofness of the envelope, a young female staff served my wife, she looked like a new but performed very impatient and scornful of my wife.Then we visited another post office at Forest Hill shopping centre, the staff there was really friendly and recommended the right product.Will not visit The Glen post office again. Very disappointed with their service, unprofessional and not friendly to non-native English speaking customers.

Australia Post - The GlenVisit on 21/10/2022It is a very pleasant visit to this modern, bright and clean post office. Besides providing normal postage services, it also handles bill payments and takes photos for passport and verification of identity.Like many modern post offices, it sells stationery, cards, books, small electronic accessories, and small electrical domestic appliances.Best of all, the staff are very friendly, and I compliment then for for their fantastic customer service whic, if possible, I would score them higher than 5 stars.

I was applying a first passport for my daughter before Christmas. I got my own photo printer at home. We decided to print photo by ourselves. We read carefully for all requirements for a passport photo. When we brought the photo to the glen post. A lady at her 40’s (seems that only senior staff could assist in passport application). She told me the photo sizes were wrong. We need to retake the photo by the post and pay for it. I measured every sizes according to the passport office guidelines before this application. I explained to the lady. She was rude. She said that if I insisted to use my own photo, she would write a note to the passport office to tell her opinions. We need the passport in urgent. We have to pay for photo retaking. The lady affixed the new photo underneath my photo.When we received the new passport. The passport office used the photo we provided! I am not sure if this was because the postoffice didn’t update the new guidelines for new version passport photo? But what we really don’t like is the attitude.

The lady on the counter today was really rude when I simply asked a question. Not sure why they don’t give training to their staff to be polite with their customers. She was agitated for no reason. Please train your staff to be polite and patient with their customers. Customer service is crucial part for the success of any business.