Propane supplier

Absolutely terrible refill service, the last 3 refill attempts haven’t gone smoothly at all. We are on a scheduled delivery service and every 3 months. The last 12 months I’ve been dealing with failed deliveries (at least 3 in a row each time) leaving us to run extremely low on gas - less than 1/6 tank in our last remaining cylinder. I’m experiencing this again right now with 3 more attempts at this delivery. I don’t want to run out of gas, like I don’t want to run out of fuel??? And not to mention the customer service has been abrupt and defensive - I simply just want to not have to worry about running out of gas.Thank fully I’ve been checking after each “delivery” to confirm it hasn’t actually happened - because I’ve received no communication from Elgas to say it didn’t occur.

By far the most irresponsible company I have ever dealt with. They have zero absolutely zero customer service and product availability. Managers half asleep on a escalation and they genuinely don’t care about their customers. We are out of gas since Thursday and they did not refill in time and since then we are stuck without hot water or cooking in this festive season. Absolutely no regard for their customers. You should hear them over the phone. Script reading disappointing humans with no care. What a shame this company is really. Reporting them to the Energy Ombudsman today.

Easy to use website (if you have internet access); good delivery record and debates if last gas bottles have been full (where as in the past this may have been debatable) ... Elgas have lifted their game :)

This company has screwed my entire household over. We had paid for a new gas refill in November and then they proceeded to close our account without even telling us. I had a baby who is now 3 months old and hasn't had a proper bath in almost 2 weeks because of their neglect and terrible customer service. Whenever we have tried calling them (in their business hours which isn't even correct on their website) they either didn't answer or we were blatantly ignored. We have had all of our calls forwarded to the Melbourne office twice and the Sydney office once. They will no longer have us as customers and if they don't rectify the issue as my housemate has stated we will be contacting the ombudsmen.

We had our Caravan stored at Driving Wheels for the last 18 months and the facilities and service was outstanding. This storage facility is one of a kind from the first class security to the complimentary onsite service and wash bays. Being a Family run business providing a friendly and helpful assistance whenever it was needed. There was not one negative thing about this place. Thank you to Marika, Tibor and all the staff

Terrible service by the delivery guy this morning to my mum house. Full raging at my mum for her place saying it's not safe to be install and threaten her with a $5000 fine, even after all that he offer to install the gas bottle anyway and my mum refused him. We been using this service for last 2 years and if it dangerous, why didn't the last few guys mention it. We wouldn't buy it if it dangerous to install at my mum place. My mum got heap scared and called me at like 7 am in the morning. This happened on the 19/06/23 on Rose Street Ottoway SA area if you want to track it down.

disgraceful service and delivery time 3 weeks is the wait time at the moment. A driver brought a delivery after 3 weeks he arrived at 7.00 am and decided to had to get out the truck to press the gate opener. Left after 1 min before I could respond to a phone call he made at the gate . I rang elgas and informed would be at least another 3 weeks before I would receive gas. Rang origin after 5 weeks had gas delivery in 3 days enough said..

Handy shop

Delivery driver was very professional, cleaned connections around cylinders, which last person had not done since we moved in 7 years ago. Very friendly staff over the phone. Very good price.

Great service