Wig shop

Super friendly staff. Alejandro was an absolute legend. Great store with plenty of variety.

Had the best experience at Wigs Online. Professional, Private and courteous. Would highly recommend them.

Be very very careful of this company, I went in and got two hair pieces. I went alone lighting of the shop was not the greatest but I was told it matches my hair colour.Hard to see the back of my head.I showed my hair dresser and she said it doesn't match my hair colour try and take it backYep no refunds. So take a friend with you as obviously I will never believe the staff member if they state it matches.Just a warning they could see it was never worn and original packaging was there.

Beautiful experience. Professional and so welcoming. No pain eye liner tattoo. I am so happy.

Excellent variety and decent quality of products. Horrible customer service, the staff will change product prices on a whim and generally seem like they want to fight you.

Such a supportive and welcoming environment! Sue and her team are so lovely. So much love for their warm hospitality towards each customer that walks in.

My wife Erica used Esther’s services for what was supposed to be the perfect cosplay wig in Melbourne. She was so excited because she believed that Esther could make her ideal princess Jasmine wig. I know my wife perfectly. She loves high quality things, that’s why she got so devastated when she received the wig. I myself was surprised with how it looked like. It didn’t look like the wig in the photos that she showed Esther. He didn’t even show the very final photos after he made the 1st revision.What was written on Esther’s FAQ’s doesn’t apply to my wife’s CUSTOM MADE wig at all. It’s understandable for custom made wigs, if you can’t get a refund when you decided you don’t want the colour. That wasn’t the issue at all. Esther also insisted that it also states in his FAQs that wigs may differ to what’s in the photo. Then again, my wife didn’t purchase any of his ready made wigs on his website. She requested for a CUSTOM MADE wig meaning the BUYER’s RESPONSIBILITY is to show the seller what he/she wants and the SELLER’s RESPONSIBILITY is to show the buyer photos of the wig process. It’s crazy how Esther just sent the wig straight away without sending the final photos after the first revision. There must be a confirmation from the buyer because it’s a custom made wig, then againIt angers me so much that we have had to resort to such measures to try to get Esther to do what’s right, which is to completely refund us and exchange the wig, what Esther so conveniently forgot to mention was that we had to take action with PayPal to get a refund on a second order that was not even started, because we were already not happy halfway through the experience on the Jasmin wig, Esther’s answer was I can’t refund you and only give you store credit, so Esther refused to do that and we won in favour on PayPal. The second dispute on PayPal was on the Jasmin wig, which did not match the photo provided in the beginning and further to this Esther blocked my wife after sending the wig because she knew that my wife was going to leave a bad review because it was not want she wanted.Now Esther mentions he was ready to give a refund but the condition was that we sent it first, after all the experience we had so far this was not an option as we do not trust this person at all, Esther tried to do this behind PayPal through direct email which we can prove. He lied on the second Paypal dispute about us not receiving the wig, it was not about receiving it, it was about the fact he did not do what was asked, some how he managed to warp what was the original dispute. After this, and after the COVID restrictions were eased, we offered to meet in person to exchange the wig for the refund, he ignored the email, once again we were forced to take action, he replied on Google reviews mentioning that we could still send the wig, again not an option, meeting in person ensures no one is wronged, why would he not accept this?The sad thing about all of this is that it could have been avoided if he was just honest in beginning that he could not make it like the photo.And Esther, reviewing your own business? really?Just make it right.

The team here were so super helpful when I had a last minute costume emergency and really went above and beyond to make sure I had everything I needed for my show. Fabulous range and lovely team in store!

First off I would just like to say this is the most engaged and easy to deal with company I have EVER dealt with! We were in contact several times back and forth to get my piece customized just the way I wanted (and trust me it wasn’t easy since the pictures I sent weren’t the greatest that we were trying to color match my hair too) they are super quick to respond and answer any questions. Once I received my piece, it was beautiful! Even the packaging is nice. It did need a little trim on the bangs (and I anticipated that but I was afraid to tell them to cut more off on the off chance we cut too much - so I got my hairdresser to trim the bangs more for me). But it’s more than I could have hoped for! They also send you so many informative videos and info on everything you need to know from storing to, styling, and care of your hair. I can’t wait to get another one!!!

I had a complete change today and I absolutely love it! The guy that works here is an absolute miracle worker! It’s the second time I’ve been (I only go about every 6 months) and both times I have walked out looking completely different and over the moon with how fantastic my new hair is!!!! Thank you so much!!! A+