Amber Technology

Above and beyond after sales service provided for a set of Mackie speakers after the retailer they were purchased from (JB Hi-Fi) refused to assist. After this experience will definitely consider purchasing products that amber distribute / support in Australia.

Recently encountered challenges with pairing the one for all remote to my Tv.I called up supported and Rhett took care of everything.The service I received from the Amber team from Sandy at reception, especially from Rhett in support was second to none.Thank you.

Super-impressed with the Support (specifically, Rhett) for the One For All remotes. I bought a OFA Contour 4 universal remote and was unfamiliar with the setup and system, having only previously had Logitech Harmony remotes. I managed a basic setup of the Contour with my components, but needed Support to add a few functions, reassign a function key for one of my components etc. Rhett was prompt, efficient and very clear with his directions, helping me resolve all issues without problem. Result? I think the One For All universal remote system is far simpler and overall superior to the Logitech Harmony. And there is no comparison with the customer Support. Rhett's service was impeccable.Don't believe the few negative testimonials online re the OFA remotes. These are no doubt from people who didn't bother to consult with Support. The OFA remotes are brilliant.

Steven helped me out with some advice on an audio fit out for our new store. He was extremely helpful, knowledgeable and excellent to deal with. The email he sent me went above and beyond to give me all the information I need to make an informed decision. Thanks again for your help Steven.

I was looking for the AccuEQ microphone for my Integra DHC-60.7 in which Ben gave me for free last Friday. Today, the technician had provided me the advice that solved the HDMI problem with my Integra DHC-60.7. What a big loss for us that Amber Technology is no longer looking after the Integra product lines.

Rang last year about Warwick Bass Guitars and was told a big meeting with company was taking place and to give details and they would contact me ? There has been nothing since. The problem with musical instruments in Australia is lazy importers and even lazier retailers .. I now buy from overseas stores and get better service and prices . I would like to support local but cannot when local cannot even support themselves .

I thought I had a problem with a bluetooth adapter arriving scratched. The customer service was amazing. They took it extremely seriously, sent a replacement, and when that seemed to be a problem too, stopped selling the product and checked them in person. It turned out to be a plastic film I hadn't noticed and nothing wrong with the product. They were brilliant throughout - quick to reply, serious in intent to provide great service, and always patient. I wish other companies were as good.

Amber Technology provided simply The BEST service and range of products in the past (Dali speakers, amps, cables etc) and over the years their representatives continue to be simply the best" in the whole industry in Sydney ! I can only use my HIGHEST RECOMMENDATION possible for services of Brett McKenzie (Digital Sales Coordinator) and his colleagues from Amber Technology during the smooth transaction and providing personal help and advice regarding 4K projector purchase. The most professional electronics supplier in Oz ! Thank you."

Gary in tech support and Amber in general, are first class operators. One of the few companies around these days that have any understanding of customer service. I am a life long user of Onkyo as I have always had a great experience with their gear and if there was any issues, Amber are always on top of it. Take your business here, no bells and whistles, just top line gear, knowledge and support, which is what is needed. These guys know their product and Onkyo knows sound technology.

Brilliant service. Alex went out of his way to get our DPA headset microphone serviced & back to us to keep touring with. Top notch!!