Caterlink Commercial Kitchens & Bars

Recently I was looking into buying a commercial dishwasher. I firstly accessed the Caterlink website which was extremely easy to navigate and I was able to find the information I required without any problems.I contacted the business directly and spoke to Rafael who was friendly and very helpful. He supplied me with a very concise quote in no time.I appreciated all his help and would highly recommend Caterlink.

Caterlink were very helpful through budgeting, design, construction, coordination and health inspection of a new cafe and kitchen.The whole process was made much simpler including assisting with works by others and queries from architects, cabinet makers and other trades.I cannot recommend Tony Morgan enough. 10/10

Caterlink have been a fantastic supplier of commercial kitchen needs for Alins Kitchen Onslow. Caterlink offered very competitive pricing and the customer service provided by Ryan was second to none. Ryan was also able to organise competitive freight pricing to the Pilbara for us. Alin's Kitchen will certainly be using this supplier again.

Kelly is always a pleasure to deal with. She makes the process of ordering new equipment extremely straightforward and always provides a professional and valuable input. Thoroughly enjoy doing business with Kelly!

Just wanted to share my terrible experience with Caterlink!I'm not going to go into too much detailing but as a baker I thought it would be great to let others know how to keep their distance from purchasing any goods for their cakes or cupcakes from this company. They sold a wrong fridge that was not suitable for cakes despite that from the start before purchasing I already mentioned to the salesperson (Rafael) what I needed the unit for. It was a clear instruction and there was no misunderstandings!!As soon as I started using the fridge it ruined all my customers cakes and decorations it made everything moist. So I had to throw them out loosing money. As soon as I found out that the fridge wasn't suitable for what I requested for, I did tell Rafael who was my salesperson to do a refund and asked for my money back so I could go and purchase another fridge. What they did was to ignore me and passed my situation to Skope. Caterlink takes no responsibilities, they have the worse customer service ever, the salesperson has no knowledge about their own products as if there is no manager or owner who could take care of the customer. All they care is to just sell their products without even knowing what the customers needs are.After 3 months of arguments, loosing my Christmas customers, loosing all my products,Finally, they refunded my money only because Skope told them that the fridge is not suitable for this customer. The funny thing is that the salesperson has gone off to his Christmas holidays without taking care of the situation and wrong knowledge he has provided!!There has been no apologies or any emails, what a shame. I have asked for compensation for the damages they've caused. But I know one thing that Caterlink is so good at and that's ignoring the customer.Improve your customer service and make sure to provide enough knowledge/training to your salesperson!

As very busy business owners venturing into our first hospitality offering, we enlisted the services of Caterlink to help design us a kitchen and front and back of house spaces and equipment.Adrian and David were a great help and throughout the whole process, from the initial design stages right through until we opened our doors.We'd also like to highly commend their installer Johnny who was very personable and had a fantastic 'can do' attitude any time he was onsite.Thank you gents.Danny & Tania TaylorPeninsula Farm Cafe

Extremely dissatisfied with the customer service from the Warranty department. We have a machine that broken twice within 6 months and the machine not older 2 years. We sent an email last Saturday with the machine broken and had no phone call or follow up email the following Monday. We as a customer have to call to follow up. Sent a technician came in did a temporary fixed on Wednesday and broken again on Thursday morning. We called and sent an email asked for solutions and compensation, they were busy and in a meeting but no call back or email reply after the meeting. This is extremely poor and low class customer service and left the small business without food preparation machine for more than 10 days now. There was no apologies over the phone or in email. This is absolutely unacceptable behaviour. We are paying rent for nothing as the machine not function at all. The warranty manager was terrible to deal with. I would not recommend this company when come to sales they will say everything ok and yes. Come to warranty or any issue they will not put you in a priority and do not care about how your business operates without the machine.

What a great company to work with and especially with Kelly. We needed a dishwasher for our small business and she was extremely knowledgeable giving us 10/10 service.Caterlink’s warranty we’re also very prompt in bridging the gap between ourselves and the supplier. Would definitely recommend this company and will be purchasing from them in future for our upgrades

I have been using Caterlink for the past 8 years, both purchasing outright and renting of restaurant equipment, and I couldn't be happier. Their sales rep, Adam especially, has been one of the best guys I've had the pleasure to work with. He's always prompt with replying the messages and emails, friendly and efficient. He understands running a business is difficult so when the equipment breaks down and we need a replacement, he would personally try to solve the problem, paying us a visit to understand the situation and find us a solution that have kept us trouble-free for years.For example, our fryer decided to stop working on Sunday, Adam arranged a new fryer on rental for me on a Sunday evening after a text I sent to him, the fryer arrived on Monday morning at 11am and we managed to get it installed at 1pm on the same day. Probably a record, but that's how efficient this man is.We look forward to continue working with Caterlink for years to come!