Department of Transport Rockingham

Visited Department of Transport office in Rockingham Thursday 8/6/2023 needed to make changes to my Vehicle Registration.All forms required are available in reception area, filled them in, took a number from ticket machine & waited less than 15mins to be served by a lovely, helpful & pleasant young lady, Kim.User friendly systems are in place for this government department to run smoothly & for me the system worked & the service was excellent.Thanks D.O.T & Kim

This is regarding the driving test which I have done there. The old and tall guy (driving assessor) was terrible coz he didn’t notice despite giving correct signals at every point. Later on his feedback was I was not giving signal and he can’t explain it to me properly what was my mistake. It made me more confused.

Their appears to be a process in place that denies driving test customers the simple test of ARE THEY A SAFE DRIVER AND NOT A DANGER TO OTHER ROAD USERS DENIAL , their is this nit picking process that encompasses the person's traits ie your actions are too slow etc etc , your windscreen is dirty , never about being unsafe , everyone's learning and doing to best they under stressful circumstances yet this system nit picks the way you change gears etc etc , an unbelievable and shocking approach , suspect it's all about money typical Govt run outfit not road safety

Very rude staff, she refused to print papers from their printer and advised me to go library, by the time came back from library, it was already closing time. Wasted money in fares, time and efforts.

Had the worst experiences here mainly due to lack of knowledgeable staffs.My personal horrible experience was with Tracy the supervisor in this department. Not only was she not knowledgable with her job, she was unhelpful, uncultured, racist, provided no solutions and gave me a horribly wrong piece of advice that might cost my identity here. She was unapologetic for the mess she’d created as this would not have happened if she knew how to do her job properly.In the end, I managed to get the right information from DoT’s online customer service and a few other people in similar situations and they directed me into getting the right documents to process my license. So there’s always a way.I was asked to not live in Australia if I insist on using my legal name here because in Australia, I’m known as a different name. No logic was used despite the mountains of supporting documents I have provided. No one could connect the dots that maybe different countries have a different way of naming people and not everyone falls under your standard western Given name Family name format.

Terrible customer service, I waited on the phone for 15minuets then this lady picks up the phone with a blunt attitude and is talking way to fast that I can’t even get my answer in and I’m asking questions then she speaks over me what terrible customer service!!!!

they gave me the wrong information in the phone and told me to come into the centre to apply for my concession . When I was waiting in the centre I had to turn down a shift at work because I was waiting to there and then when I get to the counter they say I'm not entitled to the concession. Cost me $130 that trip. So angry

Sat waiting, watching people come and go. When enquired about wait given a new number and continued to sit wait and watch. Only plus heater kept me warm.

I had to print a ticket and wait for almost 40 minutes to hand in number plates for two cars which had been sold to a wrecker. If you can have a ticketing system for appointments, then you could easily automate this process and improve your terrible wait times.

I passed my test here today (June 8, 2023) on the first try! The assessor was approachable and very clear in his instruction. He also provided detailed feedback in a friendly and sensitive manner. The other staff were also very pleasant.