Zoom2u

The ladies at their call centre were really helpful, but their drivers, at least in Melbourne, are TERRIBLE. I booked a package 2 days in advance, the driver cancelled on the morning of delivery and I had to call about 3 times to get a replacement driver... who then also cancelled! Back on the phone another couple of times. I even ended up paying more because I was desperate and time was running out and I needed the package moved that day. What was supposed to be around $36 ended up costing over $80. I only needed 1 box picked up. It was a short trip within metro Melbourne, less than 15km. Really stressful and unreliable. Don't risk it if you urgently need something moved. Would be nice if they refunded my extra fees as I shouldn't have had to pay them in the first place. I didn't leave my booking to the last minute, their driver did.

Thanks to a stuff up by Bunnings, my purchase ended up being delivered instead of click-and-collect. The courier rang me when he couldn't get through the gate to my gated community, then patiently waited while I tried different methods to get the gate open. Really appreciate the effort that he went to. Thanks

Zoom2u always goes above and beyond to ensure that our packages are delivered in a timely manner. Ram from Customer Support is excellent, always catering to our requests and time parameters. We have used Zoom2u for two years now and will continue to far into the future!

Urgent courier booked, meant to be at most 2 hour service within CBD, after 3 hours parcel had not been delivered. Driver decided to do another delivery on the way!Rang to ask for an update and did not take responsibility for it and still charged for the delivery.No ownership taken, poor communication and poor customer service. Horrible service

Booked and PAID for 3 hour delivery - SEVEN HOURS later and they were still LOOKING for a driver" it hadn't even been collected!I had to chase it up with their Chat support (not any kind of communication from Zoom2u that there was a delay etc.) and by the time they responded the store had closed so there was no way for them to collect the package even if they had a driver!So now they will try to "do their best" to have it delivered tomorrow (if I wanted "next day" delivery I would have selected that option and not paid for 3 hour delivery)I cannot for the life of me understand how a "courier/delivery" company cannot find a driver for OVER SEVEN HOURS to deliver a package?!If your company is incapable of doing what it advertises

Absolutely shocking. They dumped my incomplete order at my door at the weekend without buzzing me to let me know it was there, instead I got a text. When I went downstairs to the door majority of the order was missing. I rang the driver and he said he forgot it. We made a plan for them to redeliver on the following Wednesday so I stayed home all day waiting, had not heard anything by midday so I rang them to follow up. The first person told me it had again been forgotten but that they would organise it to be delivered and while on hold I got this repeated message that if you needed something delivered today they absolutely could do it, yet they can't even remember to return a phone call and twice forget a delivery. So I called them back again a couple of hours later to follow up. another two phone calls later, they are now saying it is unlikely to be delivered because their drivers are not wearing the correct shoes today. This is so ridiculous. I am missing my packing boxes and now have lost a weeks worth of packing time before I move because of this utterly useless service. Thanks a lot Zoom 2 U for making my house move more stressful, you should rename yourselves crawl to you

I left my passport in a valet car in Sydney, and only realised once i was in Perth, Zoom2U were very professional and reassuring they'd be able to get it back to me before i needed to go overseas! Thanks heaps for your amazing service definitely recommend for anyone who needs anything cross country in a very quick manner!

I placed an order with Bing Lee at 12.15pm (4 Hours prior to shut off for Same Day Delivery) and paid an additional $20 for Same Day Delivery. I received a call from Zoom2U at 6.30pm to advise they cannot pick up as the store is now closed. Bing Lee apparently didn't put the pick up order in until 4.15pm. Bing Lee let both Zoom2U and me down - it's a glitch in the system. Once the issue was raised Zoom2U were superb in follow up and the parcel was delivered shortly after the store reopened.

I was panicking when I had only one day to get a parcel from Sydney to Melbourne so I called this company I found on the internet zoom2u and immediately they took all the details down over the phone and made the booking....Not filling out online forms or anything. During the process they were constantly updating me and they were able to pick up my parcel within a few hours from when I placed the order and I had it in Melbourne the next morning. The customer service girl was so accomodating and friendly and made the whole booking without fuss! I am so grateful I found them and definately will use them again and recommend them highly. Very happy!