McCarthy Homes

Great team Bryce , Tomika and Stevie have been excellent couldn't ask for a better team to be looked after during the building process.

Don’t be lured into a building contract by their “everything is possible” front office salesman.We thought we can build our dream house with windows to embrace the pool and water view at the rear of our house. At their display homes at Helensvale with gigantic ceiling height windows, we worked with their salesperson over several weeks to finalise the largest windows after several design drafts from head office. We have stated to the salesperson that not having these windows are deal breakers for us (even though they are only 1.2m height which are comparatively small compared to the 2.4m height windows at their display home). We were assured by the salesperson that once they are finalised in the contract, they should not change and if additional cost are required to build the house, the company will have to cover the additional cost because it should have been considered at the precontract phase.Everything changed after signing the contract. Communication was painfully slow at the head office with gross lack of attention to details, including several variations that were discussed at the point of signing of the contract not being updated in the final working drawings 3 months thereafter.The most infuriating issue is the very size of the 4 windows and 1 sliding doors were reduced by at least 20% of the size, with a sliding door losing almost a metre in length. They snakily made the changes in the drawings, without informing us or offer a credit for the reduced size (they did- only very eventually offering this when we showed our disapproval). We were utterly upset when we noticed the changes. When we queried about it, we were only given the reason as being “bracing issues”, “ building code” and “engineering requirements”, to brush us off, and if not, you will compromise on the structure of the house. That’s rude and they almost didn’t have the intention to credit us for these changes stating that extra material would be required to fill in the space where our big window should be in?? Yet they could happily charge us for these sized windows at contract?! Also if it is bracing issues, why are the window sizes not increased instead so that the windows brace more steadily to the main pillars and beams? We sent them an unhappy email and they claimed to have a meeting with the GM. We thought there was hope. Alas, this meeting resulted in even more issues- they have now decided that my splashback window in the kitchen needs to be reduced further as well!!!We were misled to committing to the building contract after being shown our dream home in the drawing, only for this company to take it away again. This house that they have drawn for us is no longer our house we had in mind. It is their house. Now, we need to seek QBCC assistance.We have lost confidence in this builder before we even started the council approval application.Definitely not a dream home builder.

Customer service when contacted was shocking.

Beautiful displays, style with value...

The team at McCarthy have been an absolute pleasure to work with. It is always refreshing to see a company that has such strong values, with their staff engaging in various community activities and supporting our Business with our charity of choice Mates In Construction.

Customer experience is important because people buy service and product by references. We are experiencing terrible service from this builder. No response and no direct access is available. etc,This message is one of last method to reach them or expect return call.Totally IRRESPONSIBLE and there is ONLY their way. Total disaster and if you plan to build house with them. Good luck.Changing on site manager and changing supervisor with no explanation and even notice. We noticed by automatic email return.They only call us when they need only !!!I am now fighting for this disgusted thing

Thanks to all team members at McCarthy Homes on delivering a beautiful home for our family. Communication was prompt and all trades have been held accountable to a high standard. I highly recommend McCarthy Homes for your next building project. Your dreams are in safe hands when choosing to partner with McCarthy. Special thanks go to: Gilly, James, Andrea, David & Rebecca.

Dear GillyWe are settled in and love our new home! We cannot thank you enough for managing our build and keeping us well-informed about the weekly progress. We were always keen to learn what was coming up, what had happened and how the build was progressing. It’s been fabulous to have someone we completely trusted advocating on our behalf.We knew you started your days early and often finished quite late. Your attention to detail was amazing and despite being busy, you responded to queries promptly, courteously and never made us feel we were eating into your time. We feel lucky you were assigned to us! Not only were you completely honest, reliable and trustworthy, we also know you went above and beyond to look after us.Gilly … If we build again, we’d request you without hesitation. If anyone we knew decided to build a McCarthy home, we’d recommend they ask for you. When you make a financial commitment of this magnitude, it is reassuring to know you’re in the hands of someone you can trust.We know we were just one of many houses you were working on, but you always made us feel like the only client you had. You never rushed us, you always made time for us and never once made us feel that you were too busy. You not only care about the house, you also care about your clients. That said, we did love seeing your joy as the house approached completion.I recall you once telling us that you take pride in your work . . . your actions certainly mirror those words. You went above and beyond to ensure our house was delivered to us in a lovely state.We have several friends and family members who have built homes … most had some unpleasant experiences along the way. We didn’t, and we attribute this to your skilful coordination and diligent supervision of all contributing to the project.We are so grateful to you, Gilly. You’ve done such a fabulous job and it means the world to us. McCarthy are very lucky to have you onboard. If you ever leave, we’ll have to hunt you down if we build again!If you’re ever in the area, please drop in to say hello.Warm regardsAngela & David Ehmer

Four years ago we built with McCarthy homes, recently a small problem came up, the maintenance staff dealt with the problem without question, with efficiency and care. We love our home and would highly recommend this builder. They have been most professional in all aspects from the design stage to the build and now to the after care.