Cold Rock Ice Creamery Ballarat

Smelt like rotten milk and seems like it needs a deep clean

5 STARS...Quality greatCommunication perfectfollowing instructions to the Tthank you to the team at cold rock .

The ice cream is grossly overpriced. After paying for my two son’s single scoop cups with gunmy bears and my own vanilla cone I had spent almost $25. Were the ice cream of higher quality I would have no problem with this price point, but my vanilla cone tasted like it had been scooped off of the uncleaned floor and both of my sons complained about the measly servings of gummi bears they had received. Undoubtedly this store’s only saving grace was the lovely red-haired lady serving us. She was so sweet and smiley (not to mention, great with the young ones) and her interaction made my entire night, despite my quarrel with the ice cream itself. If that beautiful young lady had been making and pricing the ice cream herself this store would likely be a unanimous 5 stars from the Schiemer family, however in it’s current state I will have to give Ice Cream a 0/5 stars and customer service a 5/5. Averaging out at 2.5 stars, you will be receiving a 3 stars from me today. Consider yourselves lucky.

Yummy icecream. Everyone knows how Cold Rock Ice Cream works so I don't need to explain. The two ladies were flat out busy when I came in to order ice cream, I noticed the tables could of had a wipe down clean. Not enough time or opportunity for the two staff members to keep the place COVIDSafe clean, maybe they need to add another staff member on the floor.

I’m sitting on the fence with Cold Rock. I find most people either like it or not. For me, the cost of $7 for a small tub of ice cream with my choice of sweet treat fillings is out of my budget range. As a parent of 3, if the 4 of us went out for a snack it could potentially cost me $30 - $40 depending on what they ordered.I ordered a vanilla cup with only a few fillings and although tasted good - I still balked at the price.Staff were lovely and very helpful in making my choice.There is seating inside. Cake catering available.Notes: wheelchair accessible, kid friendly, parking out the front.

quality of food is nice however the employees bully your decisions immensely. only upside to their employment is some have a sense of humour. most are underage and unsupervised i’m scared to eat my ice cream as the worker looked as if she carried herpes will only be coming back if brynne (about 5”5 with blonde hair short wears black hair clips) is working if she sees this hit me up. ella was cool but i could smell her from the other side of the store

Super generous portions. Very friendly staff. In addition to the usual suspect flavours, you get some unique ones that you don't get everywhere like Christmas Pudding, Turkish Delight and Bailey's. Best check and go as some of these might be seasonal.

Visited NYE & the store was dirty. It had an odour of old spilt milk, the floor was filthy & the windows just as bad. Staff not overly friendly. Was going to sit on the street to eat but the sitting area was dirty as well, old icecream drips everywhere & rubbish on the ground. Yuck. Ice cream is expensive & average. Never again.

Stopped in for something to cool down the tastes buds after some really spicy food and this worked a treat! The young man that served us was amazing, he was courteous and just generally a nice guy! Thank you

Stores that post a close time but refuse to provide customers with the full service deserve the the lowest reviews possible. Either close earlier so you allow the staff time to clean up or provide that additional time after closing.